Beth Israel Lahey Health Primary Care – 1st Floor, Addison Gilbert ...
Primary Care • Gloucester, MA • Since 2019
About
Beth Israel Lahey Health Primary Care – Addison Gilbert, located on the 1st Floor in Gloucester, is part of the Beth Israel Lahey Health (BILH) system, a nonprofit integrated health system based in Cambridge, MA. BILH formed in 2019 from a merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center and operates multiple hospitals, primary care clinics, urgent care, and related health services across Massachusetts and beyond. The Gloucester Addison Gilbert facility is among BILH’s primary care offerings, supported by the system’s network of providers, behavioral health, and community health services. If you need contact details or appointment options for that specific location, I can look them up.
Clinic Type
Primary Care
Address
298 Washington Street, First Floor, Gloucester, MA 01930
Phone
978-283-2726
Rafael.hernandez@bilh.org
Opening Hours
Monday–Friday 8:30 am – 4:00 pm; Closed for lunch 12:00 pm – 1:00 pm; Closed on select holidays
Services Offered
Technology & Equipment
Insurance & Payment
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Phone: 978-283-2726, Online patient portal (secure messaging), Pay bills via bilh.org/billing-financial-services/pay-bill, MyChart (BILH patient portal), Guest pay for MyChart billing, Pay Bill Online
Languages Spoken
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Current Offers
WE CARE award
FAQs
What services are offered at this primary care clinic?
Adult physicals, family medicine with immunizations, school and sports evaluations, day care and camp physicals, and chronic disease management among others.
No appointment needed — walk-ins are welcome.
No appointment needed — walk-ins are welcome.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Lahey Health Primary Care, Gloucester): 1.0 (1 review)
- Localitybiz (Beth Israel Lahey Health Primary Care – 4th Floor, Addison Gilbert Hospital listing with reviews): 2 stars (example review) (Not clearly stated)
Patients praise
- Some users report friendly/efficient staff and a smooth experience with care operations (Addison Gilbert/related services)
- One long-time patient/visitor described the people working in the clinic as “great” (in a review on a listings site)
Common complaints
- A review claims doctors/NPs provided lower quality care and that the patient felt not listened to while their health worsened
- Healthgrades shows a very low rating (1.0) for the Gloucester primary care office
- Some complaints (from listing reviews) mention difficulties contacting the office / phone number issues
"“The administrators are nice enough, but the doctors and NP's quality of care left a lot to be desired. I felt like I was constantly in the office, but my health was only slowly getting worse and they weren't helping or listening to me.”"
— localitybiz.com review excerpt (Beth Israel Lahey Health Primary Care listing)"“I just found out why I get around three phone calls a day for this office… The people that work there are great.”"
— localitybiz.com review excerpt (Beth Israel Lahey Health Primary Care listing)"“A shout out to the staff at Addison Gilbert! … routine testing … handled in a friendly and efficient manner … getting me on my way in only about 20 minutes total.”"
— Good Morning Gloucester blog post about Addison Gilbert staff experienceSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mina Rose Etedali, NP - Primary Care - Beth Israel Lahey Health — Jun 6, 2026
- Receptionist - Careers at Beth Israel Lahey Health — Jul 6, 2026
- Addison Gilbert Hospital - Careers at Beth Israel Lahey Health — Sep 3, 2025
- Beverly and Addison Gilbert Hospitals Welcome New Board Members — Dec 1, 2025
- LAHEY HEALTH URGENT CARE - Updated July 2026 - Yelp — Jul 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Gloucester
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