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About

Baystate Franklin Medical Center (BFMC) in Greenfield, MA is a nonprofit hospital and health care facility founded in 1895. It provides comprehensive, close-to-home care and is part of Baystate Health. Key details: - Location: 164 High St, Greenfield, MA; serves the Greenfield area - Type: Nonprofit hospital - Beds/Departments: Health care facility with medical services across multiple departments - Workforce: ~101 employees; notable leadership includes Venu Ganipisetti (Chief of Hospital Medicine) and program directors - Contact: 413-773-0211 - Website: baystatehealth.org/locations/franklin-medical-center If you’re specifically looking for Baystate Family Medicine in Greenfield, BFMC is the local Baystate Health facility option, offering hospital-based services and connections to broader Baystate Health networks.

Clinic Type

Primary Care

Address

48 Sanderson Street, Floor 2, Greenfield, MA 01301

Phone

413-794-5412

Email

Medical.StaffOffice@baystatehealth.org

Opening Hours

Mon-Fri 7:30 am – 5:00 pm; Saturday Closed; Sunday Closed

Telehealth

Online scheduling mentioned; telehealth services implied

Services Offered

  • Primary care
  • Family medicine
  • Preventive care
  • Pediatrics for babies and children
  • Adult medicine
  • Same-day sick visits
  • Annual physicals
  • Team-based care
  • Continuity clinic for residency program

Insurance & Payment

Multiple bill payment options, Most insurance programs accepted, Pay My Bill, participate in most insurance programs in our area

Languages Spoken

FAQs

Need a primary care provider?

Call 413-794-5412 to get started if you don't have a primary care provider.

Can I schedule appointments online?

Current patients can now schedule appointments online! To schedule an annual physical, follow-up, or same-day sick visit, select "Request Appointment" with one of our providers.

Are all providers offering online scheduling?

Please note: Not all providers offer online scheduling.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.1 star rating (54 reviews)
  • Yelp: Not specified (complaint about service; told not taking new patients)
  • Healthgrades (group listing): Not specified in provided excerpt
  • Healthgrades (provider: Megan McWherter, CNP): 4.7 star rating (12 reviews)

Patients praise

  • Some reviewers praise doctors/providers as attentive, friendly, knowledgeable, and not rushing
  • Appointments/visits described as efficient, cheerful, and with good follow-up
  • Some satisfaction with provider-specific care (e.g., Megan McWherter, CNP)

Common complaints

  • Difficulty getting appointments / takes too long to secure visits
  • Problems with office responsiveness: not returning phone calls or being unreachable for records/medication requests
  • Reported service issues and very negative experiences (e.g., 'worst experience ever', call system issues, 'not taking new patients')
  • Care concerns and perceived incompetence (Lyme testing/management complaints)

""I wish I'd read the reviews before booking my appointment! WORST EXPERIENCE EVER!!!""

Birdeye review excerpt (Baystate Family Medicine - Greenfield)

""Great doctors, good service... My only complaint is that it takes too long to get appointments.""

Birdeye review excerpt (Baystate Family Medicine - Greenfield)

""What absolute horrid service. 40 minutes on hold to be told they are NOT taking new patients.""

Yelp review excerpt (Baystate Family Medicine - Greenfield)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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