Baystate Family Medicine - Greenfield
Primary Care • Greenfield, MA • Since 1895
About
Baystate Franklin Medical Center (BFMC) in Greenfield, MA is a nonprofit hospital and health care facility founded in 1895. It provides comprehensive, close-to-home care and is part of Baystate Health. Key details: - Location: 164 High St, Greenfield, MA; serves the Greenfield area - Type: Nonprofit hospital - Beds/Departments: Health care facility with medical services across multiple departments - Workforce: ~101 employees; notable leadership includes Venu Ganipisetti (Chief of Hospital Medicine) and program directors - Contact: 413-773-0211 - Website: baystatehealth.org/locations/franklin-medical-center If you’re specifically looking for Baystate Family Medicine in Greenfield, BFMC is the local Baystate Health facility option, offering hospital-based services and connections to broader Baystate Health networks.
Clinic Type
Primary Care
Address
48 Sanderson Street, Floor 2, Greenfield, MA 01301
Phone
413-794-5412
Medical.StaffOffice@baystatehealth.org
Opening Hours
Mon-Fri 7:30 am – 5:00 pm; Saturday Closed; Sunday Closed
Website
https://www.baystatehealth.org/locations/health-and-wellness-center-greenfield/family-medicine
Telehealth
Online scheduling mentioned; telehealth services implied
Services Offered
Insurance & Payment
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Multiple bill payment options, Most insurance programs accepted, Pay My Bill, participate in most insurance programs in our area
Languages Spoken
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FAQs
Need a primary care provider?
Call 413-794-5412 to get started if you don't have a primary care provider.
Can I schedule appointments online?
Current patients can now schedule appointments online! To schedule an annual physical, follow-up, or same-day sick visit, select "Request Appointment" with one of our providers.
Are all providers offering online scheduling?
Please note: Not all providers offer online scheduling.
Social Media
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.1 star rating (54 reviews)
- Yelp: Not specified (complaint about service; told not taking new patients)
- Healthgrades (group listing): Not specified in provided excerpt
- Healthgrades (provider: Megan McWherter, CNP): 4.7 star rating (12 reviews)
Patients praise
- Some reviewers praise doctors/providers as attentive, friendly, knowledgeable, and not rushing
- Appointments/visits described as efficient, cheerful, and with good follow-up
- Some satisfaction with provider-specific care (e.g., Megan McWherter, CNP)
Common complaints
- Difficulty getting appointments / takes too long to secure visits
- Problems with office responsiveness: not returning phone calls or being unreachable for records/medication requests
- Reported service issues and very negative experiences (e.g., 'worst experience ever', call system issues, 'not taking new patients')
- Care concerns and perceived incompetence (Lyme testing/management complaints)
""I wish I'd read the reviews before booking my appointment! WORST EXPERIENCE EVER!!!""
— Birdeye review excerpt (Baystate Family Medicine - Greenfield)""Great doctors, good service... My only complaint is that it takes too long to get appointments.""
— Birdeye review excerpt (Baystate Family Medicine - Greenfield)""What absolute horrid service. 40 minutes on hold to be told they are NOT taking new patients.""
— Yelp review excerpt (Baystate Family Medicine - Greenfield)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Baystate Franklin family medicine residents make connections, learn about rural health care in tour - Athol Daily News — Jul 22, 2025
- Baystate eyes new use of old Mary Lane Hospital campus in Ware — Feb 9, 2026
- Baystate Health expands medical services in Ware — Feb 4, 2026
- Health needs report identifies homeless population as priority - Greenfield Recorder — Dec 15, 2025
- Dr. Jillian A. Dodge, DO - OB-GYN in Springfield, MA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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