CHCFC
Primary Care • Greenfield, MA • Since 1997
About
CHCFC Greenfield (Community Health Center of Franklin County) is a nonprofit health care provider headquartered in Greenfield, MA (founded 1997). They operate 5 offices in Massachusetts, including the Greenfield HQ at 102 Main St (Suite 108) and services across Greenfield, Orange, and Turners Falls. The center offers comprehensive patient services (care, insurance, payment help, transportation, patient resources) and supports patient portals, careers, and volunteering. They employ about 52 staff, with annual revenue in the range of $5–$25 million, and are active in the hospitals/health care sector. Contact: 413-325-8500; email socialmedia@chcfc.org. Website: chcfc.org.
Clinic Type
Primary Care
Address
102 Main St, Greenfield, Massachusetts 01301, US
Phone
413-773-0211
humanresourcesg@chcfc.or
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Patient portal/telehealth available
Emergency Care
If there may be a life-threatening emergency, call 9-1-1 or go to the closest hospital emergency room (Baystate Franklin Medical Center in Greenfield area or Athol Hospital in Orange/Athol area)
Services Offered
Team
Insurance & Payment
Federal and State funding allows services through Massachusetts Health Safety Net and Sliding Fee Discount Scale; assistance available in applying for programs at no cost
Sliding Fee Discount Scale, Donations (tax-deductible), Sliding Fee Scale, Private insurance, MassHealth/MediCare, Payment plans not specified
Languages Spoken
Pricing
FAQs
What is CHCFC?
A nonprofit Federally Qualified Health Center providing primary care and dental services to the community.
What services are offered in primary care?
High quality primary care with emphasis on preventive care and education, including physical exams, sexual and reproductive health care, urgent care, chronic disease management, diagnostic screenings, laboratory services, and Office-Based Addiction Treatment (OBAT) for opioid, alcohol and stimulant use disorders.
What is included in dental and general care mentioned?
Routine exams, sealants, extractions (including wisdom teeth), root canal, and other general dental/medical services.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- BestProsInTown: Mixed (mix of 1-star to 5-star ratings) (Approximately 61 reviews on BestProsInTown)
Patients praise
- Competent, smart, and attentive practitioners
- High-quality, respectful medical and dental care for complex cases
- Accessible and community-focused model including sliding scale fees and free emergency dental care
- Good listener/communication skills of providers
Common complaints
- Long wait times for appointments
- Difficulties with phone communication and customer service
- Issues with medical record accuracy and referrals
- Perceived decline in quality of care in recent years
"The doctors, nurses, and medical assistants are highly skilled, with one patient noting how they identified a rare disease that had previously gone undiagnosed."
— BestProsInTown"Superb little clinic; very busy, the providers might run a little late, but when it's my turn I get the time I need."
— LocalityBiz"This place has gone down hill in the past 2 years! I used to be able to trust this place and it's practitioners, now I can't!!"
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- On the Road to Better Health: Community Health Center of Franklin County’s Mobile Health Vehicle Brings Care to West County - Mary Lyon Foundation — Sep 17, 2025
- Partnership Expands Healthcare Access in Western Franklin County with New Mobile Health Unit - Mary Lyon Foundation — Oct 20, 2025
- Greenfield-Central serving up new athletics facilities for community - Greenfield-Central Community School Corporation — Aug 8, 2025
- Greenfield-Central opens its own police department - Greenfield-Central Community School Corporation — Aug 25, 2025
- City council plans special meeting Wednesday regarding police station land — Jul 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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