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About

Bassett Healthcare Network is a nonprofit health system based in Cooperstown, NY, serving an eight-county rural region with six hospitals, outpatient centers, and related health partners. Founded in 1922, it operates across a 5,600-square-mile area in upstate New York and employs around 953 staff. Its network includes Bassett Medical Center and other facilities, with locations in Cobleskill, Delhi, Little Falls, Oneonta, and Cooperstown.

Clinic Type

Family Medicine

Address

1055 Madison Marketplace, Hamilton, NY 13346

Phone

(315) 825-3111

Email

surprisemedicalbills@dfs.ny.gov

Opening Hours

7:00am - 5:00pm

Telehealth

Offers Virtual Visits

Services Offered

  • Family medicine
  • Women’s health
  • Specialty services

Team

  • William Lin — MD
  • Jennifer Greggo Congdon — MD, MPH
  • Madeleine Slifka — FNP

Insurance & Payment

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Languages Spoken

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FAQs

What services are offered at this family medicine clinic?

Annual physical exams, preventative family medicine, prescriptions, cancer screenings, flu shots, sick patient exams, well woman visits, family planning, routine screenings, routine blood tests, chronic condition care, health and wellness, nutrition counseling, elder care, depression prescriptions and referrals, and anxiety prescriptions and referrals.

Awards & Accreditations

  • NCQA Patient-Centered Medical Home Recognition (Bassett Medical Center – Hamilton-Madison Health Center)
  • NHSC approved site
  • NCQA NYS Patient-Centered Medical Home Recognition

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.3 out of 5 stars (12 reviews for Specialty Services & Women's Health; 7 reviews for the main Health Center listing)

Patients praise

  • Commendation of staff professionalism and kindness in some cases
  • Praise for specific hiring decisions of medical professionals

Common complaints

  • Concerns regarding OBGYN bedside manner
  • Complaints about dismissive behavior from specific providers
  • Frustration with BMI-related patient policies for prenatal care

"The staff is great, but if your BMI is over 50 don’t waste your time going to prenatal appointments here. Bassett has a policy that even if your pregnancy is not high risk, they will not allow patients with a BMI over 50 to give birth at their facilities..."

— Birdeye review

"Ladies, find somewhere else for your OBGYN needs! “Doctor” Adusei is condescending and insulting, with VERY POOR bedside manners."

— Birdeye review

"I want to commend Bassett Hamilton for their excellent decision in hiring Dr. Adnan... It's clear [that] notch healthcare is reflected in the caliber of professionals."

— Birdeye review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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