Urgent Care, Telehealth, & Walk-In Clinic | Patient First Hampton
Primary Care • Hampton, VA • Since 1981
About
Patient First is a U.S. chain of urgent care and walk-in clinics, offering urgent care, primary care, and telehealth services. The Hampton area (Hampton, VA region) aligns with their broader Virginia footprint and extended telehealth options. Key points: - Services: Urgent care, primary care, and telehealth (extended hours noted with telehealth availability). - Access: Walk-in clinics without appointment; telehealth visits available. - Locations: Headquarters in Glen Allen, VA; operates across Virginia and nearby states (Maryland, Pennsylvania, New Jersey). The Hampton area is served by Patient First clinics in the region. - Employment: Hiring for nursing and medical support roles in Virginia, indicating ongoing clinic operations and staffing. If you’re looking specifically for urgent care or telehealth options in Hampton, VA with Patient First, you can expect walk-in access with same-day or next-day availability and telehealth visits to connect with a provider remotely.
Clinic Type
Primary Care
Address
2304 West Mercury Boulevard, Hampton, VA 23666-3115
Phone
(757) 951-1579
steve.sowers@patientfirst.com
Opening Hours
Open 8am - 8pm, 365 days a year
Telehealth
Available
Emergency Care
If you are having a medical emergency, please call 911 immediately.
Services Offered
Insurance & Payment
Patient First participates with all major health insurance plans. Please read our list of insurance plans accepted at Patient First in Virginia.
Self-pay, Insurance
Languages Spoken
—
FAQs
Do I need an appointment?
Walk right in. No appointment necessary.
Open 8am - 8pm, 365 days a year
Walk right in. No appointment necessary.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.2 out of 5 stars (based on 1,581 reviews) (1,581)
- Solv Health: 2.4 out of 5 stars
- Yahoo Local: 2.5 out of 5 stars (based on 64 reviews) (64)
Patients praise
- Convenience and speed of service for some patients
- Instances of friendly or empathetic interactions with specific staff or providers
- Ample parking accessibility
Common complaints
- Perceived rude or disrespectful staff and receptionist behavior
- Concerns regarding billing practices and insurance filing errors
- Dissatisfaction with quality of care and thoroughness of medical examinations
- Complaints about long wait times or poor communication regarding wait status
"The doctor (Physician’s Assistant Elisa M. Bell) merely only looked inside of my ear and my throat. She ran ZERO tests and only gave me nasal decongestants and NOTHING for the pain. Even though my nose is NOT congested at all."
— Birdeye review"Spoke with two intake people and both were rude. The actual process with the lab or nurse was great. I'd score the place higher if the whole package was better."
— Yahoo Local review"When they both checked in they were never asked if patient first was their primary and under primary in the patient first system it was marked as none. Patient first billed the insurance as urgent care visit."
— ComplaintsBoard reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Patient First Celebrates 45 Years of Physician-Led, All-in-One Care Across the Mid-Atlantic - News - TriCounty Area Chamber of Commerce — Jun 8, 2026
- Patients First - Get In. Get Out. Get Better. — Oct 3, 2025
- Dr. Phi B. Lam, MD - Family Medicine Doctor in Virginia Beach, VA — May 14, 2026
- Patient First Voted "Best Urgent Care" In Chesapeake Family Life's "Family Favorites!" | Patient First — Nov 4, 2025
- Patient First Named "Best Urgent Care" of Howard County | Patient First — Sep 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Hampton
Riverside Primary Care is part of Riverside Health System, a nonprofit health system based in Newport News, VA. The Riverside network includes multiple primary care and specialty clinics across eastern Virginia, with a focus on comprehensive family medicine and community health. Riverside emphasizes patient-focused care, integrated services (primary and specialty care), and community health initiatives. The system operates five acute-care hospitals and more than 110 medical offices in the region, and has a history dating to Riverside Hospital (founded 1915). If you’re seeking a specific Riverside Primary Care location in Hampton, it’s part of Riverside Health’s Virginia footprint, typically offering family medicine, preventive care, and routine illnesses in a local clinic setting. For precise Hampton location details (address, hours, contact), I can look up the nearest Riverside Primary Care in Hampton, VA.
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