Primary Care | DHMC and Clinics
Primary Care • Hanover, NH • Since 1893
About
Dartmouth–Hitchcock Medical Center (DHMC) is New Hampshire’s only academic medical center and the flagship of Dartmouth Health. Located in Lebanon, NH, it collaborates with the Geisel School of Medicine and offers primary, specialty, and subspecialty care, plus education and research. DHMC operates as a major tertiary care referral center for northern New England and holds the region’s only Level I Trauma Center and air ambulance service. It provides comprehensive services across multiple disciplines and includes DHMC Clinics with a network of five offices (primarily in Lebanon and Concord, NH). The center is nonprofit, founded in 1893, and employs thousands of staff. For primary care in the Hanover/Upper Valley area, DHMC Clinics would be the relevant primary-care network linked to the DHMC system.
Clinic Type
Primary Care
Address
One Medical Center Dr., Lebanon, New Hampshire 03756, US
Phone
+1-800-653-0776
gme.office@hitchcock.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
In case of a life-threatening emergency
Call 911, or go directly to the nearest hospital emergency room for immediate medical attention.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Dartmouth Hitchcock Medical Center): 3.3 stars
- Yelp (Dartmouth-Hitchcock Medical Center): 2.1 stars (average) (160 reviews)
- Birdeye (Dartmouth Hitchcock Clinics Heater Road): 1.4 stars (108 reviews)
Patients praise
- Some patients report good or high-quality care and positive interactions at primary-care/clinic settings (e.g., Dartmouth Health Connect in Hanover).
- Specific clinician/patient-experience signals for primary care are described positively on US News doctor listings (attentive listening, clear explanations, recommendations).
Common complaints
- Low average ratings and dissatisfaction on major review platforms (Yelp, some Birdeye listings).
- Complaints include perceived lack of care/concern, administrative issues (e.g., appointment delays/cancellations and poor responsiveness).
- Clinic-level problems include billing/front desk confusion and staff incompetence/poor communication. Providers may not be gentle/helpful in some reported cases.
- Some reviews mention long waits and difficulty getting callbacks.
"“They do NOT care about you… They cancel appointments… give no notice.”"
— Birdeye review excerpt for Dartmouth Hitchcock Medical Center"“Worst experience! Do not go here! … The billing department doesn’t know anything and the front desk people don’t know anything.”"
— Birdeye review excerpt for Dartmouth Hitchcock Clinics Heater Road"“Still waiting for a call back … it’s been almost a week.”"
— mappca.com review excerpt for Dartmouth Health Connect – HanoverSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Doctors launch direct primary care practice in Lebanon - Valley News — Jan 14, 2026
- Kerry O Hara, DNP, AGNP-c, Nurse Practitioner | Hanover, NH | WebMD — Jun 19, 2026
- Dartmouth Health names DHMC's new chief financial officer - Valley News — Mar 17, 2026
- Free flu vaccines available at Upper Valley clinics - Valley News — Sep 4, 2025
- Critical Condition: Are primary care doctors becoming a vanishing breed in New Hampshire? - NH Business Review — Sep 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Hanover
Monarch Family Medicine is a direct primary care medical practice focused on comprehensive family medicine for adults and families in the Upper Valley region of New Hampshire and Vermont. Headquartered in West Lebanon, NH, they emphasize convenient, affordable care and a strong patient-doctor relationship. They operate two offices in West Lebanon, NH (Oak Ridge Rd and West Ste 10B) under the Monarch Family Medicine, LLC umbrella. Contact: info@monarchfamilymedicine.com; phone options include 603-277-9162 and 603-484-8282. Website: monarchfamilymedicine.com. Note: The provided page lists offices in West Lebanon, NH, not Hanover specifically. If you’re seeking care in Hanover, NH, you may want to confirm current locations and whether they serve Hanover directly.
Comparing your options?
See other primary care clinics in Hanover, or search the full directory by insurance, ratings, and more.