CRMHC Homepage - CT.gov
Behavioral Health • Hartford, CT
About
CRMHC Homepage - CT.gov Hartford - What it is: The Capitol Region Mental Health Center (CRMHC) is a Connecticut DMHAS-operated government facility in Hartford providing mental health and addiction services to adults (18+) with serious psychiatric disabilities, including those with co-occurring substance use disorders. - Scope and partnership: CRMHC partners with 15 DMHAS-funded mental health programs in Hartford and West Hartford to deliver a comprehensive array of behavioral health services to about 3,300 individuals and families. - catchment area: Serves residents in Hartford (Catchment Area 23), West Hartford, Farmington, Avon, Canton, and Simsbury (Catchment Area 18). - Leadership: Susan R. Niemitz, LCSW, CEO, overseeing clinical and administrative functions across sites and affiliated DMHAS agencies. - Contact and access: Home page listed as portal.ct.gov/dmhas/crmhc/agency-files/crmhc-homepage; main phone 860-297-0800; emails include colleen.mercier@ct.gov. - Focus areas: Behavioral health services, including psychiatric disability treatment and addiction services; mobile crisis expansion and community-based supports. - Highlights: CRMHC expanded Mobile Crisis services to 24/7, increased specialty residential beds, and improved outpatient billing outcomes under leadership.
Clinic Type
Behavioral Health (multi-location group)
Address
500 Vine Street, Hartford, CT 06112; 51 Coventry Street, Hartford, CT 06112
Phone
860-297-0800
colleen.mercier@ct.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
DMHAS facilities will not discriminate in the provision of health care services; discounted/sliding fee schedule based on income and family size; no one denied service for inability to pay.
Discounted/sliding fee schedule, Medicaid, Medicare, sliding fee scale, no one denied service for inability to pay
Languages Spoken
Pricing
FAQs
Do you discriminate in provision of health care services?
No one will be denied service for inability to pay. Medicaid and Medicare accepted.
Is there a sliding fee scale based on income?
Yes, a discounted/sliding fee schedule is available based on family size and income.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals.com: N/A (No patient reviews available on major rating site Vitals.com) (0)
Patients praise
- Consistently high reported patient satisfaction rates across domains like quality, appropriateness, and general satisfaction in departmental surveys.
- Structured grievance procedures exist to address patient concerns.
Common complaints
- The center is subject to internal audit findings regarding noncompliance with purchasing policies.
- Patients may experience issues necessitating the formal grievance process.
"We encourage all persons in recovery and their families/significant others who have a complaint or wish to file a grievance to discuss the matter first with your clinician and their supervisor in an attempt to resolve it."
— CRMHC Grievance Summary (English)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- RFQ Construction Manager at Risk - GBCMHC - Sprinkler System and Related Renovations — May 15, 2026
- 02/17/2026 – CT HMIS — Feb 17, 2026
- 04/29/2026 – CT HMIS — Apr 29, 2026
- CT Officials: Stalled Federal Housing Bill Critically Important In Fight Against Homelessness — Jul 1, 2026
- Lamont, Hartford Officials Roll Out First CT Home Funds Projects, Targeting 18 Vacant Lots For Up To 60 New Homes | CT News Junkie — Dec 10, 2025
Information sourced from the clinic's website as of July 11, 2026.
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