Primary Care Family Medicine | Hartford HealthCare | CT
Primary Care • Hartford, CT • more than 60 locations in Connecticut locations
About
Hartford HealthCare Medical Group (HHCMG) is a nonprofit, multi-specialty physician group and part of Hartford HealthCare in Connecticut. It operates numerous locations statewide and offers primary care services through its network, including family medicine and rural/underserved community care. HHCMG is part of Connecticut’s broad health system that includes hospitals, home care, senior services, rehabilitation, behavioral health, and an accountable care organization. Key leadership includes regional directors for primary care and various program-specific medical directors. Contact and location details are available via the HHCMG page on hartfordhealthcare.org.
Clinic Type
Primary Care
Address
One State Street, Hartford, CT 06106, US
Phone
860.406.6865
Elizabeth.Begley@hhchealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
available (virtual health visits)
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Hartford HealthCare Medical Group): 1.7 out of 5 stars (141 reviews)
- Birdeye (Family Practice, Avon, CT): 2.5 out of 5 stars (62 reviews)
- Birdeye (Primary Care, Monroe, CT): 2.1 out of 5 stars (8 reviews (on Birdeye))
- Yelp (Hartford Hospital): 2.4 out of 5 stars (123 reviews)
- Birdeye (Urgent Care locations): 4.5-4.6 out of 5 stars (1,000+ reviews each)
Patients praise
- Competent and professional doctors in specific instances
- Helpful and efficient staff in certain urgent care and hospital settings
- Timely diagnosis and effective care in specific cases
Common complaints
- Poor communication and unresponsiveness (e.g., long delays in returning calls)
- Rude or unprofessional office staff
- Perception of corporate policy over patient needs
- Dismissive bedside manner from some providers
"Communication is severely lacking. On multiple occasions, it has taken five to seven days to received a return call... It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority."
— Yelp user review"The staff at this address, regardless of what doctor i am seeing, have been professional and caring. The doctors have been wonderful, specifically Drs Sapenfield and Dr Duckworth."
— Birdeye user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hartford HealthCare 24/7 App Tops 50,000 Patients in First Year, Redefining On-Demand Primary Care Access — MetroHartford Alliance — Apr 21, 2026
- Dr. Nsisongikanabasi M. Udoh, MD - Family Medicine Doctor in Hamden, CT — May 14, 2026
- Dr. Susan M. Stone, MD - Internal Medicine Physician in West Hartford, CT — May 14, 2026
- Dr. Laura Kwon, MD, Internist - Colchester, CT | Healthline FindCare — Jan 30, 2026
- 9 of the Most Common Questions People Ask Their Doctor | Hartford HealthCare | CT — Jun 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Hartford
Charter Oak Health Center, Inc. is a nonprofit hospital and health care provider based in Hartford, CT. Founded in 1978, it operates as a nonprofit organization with 34 employees and about $22.3 million in annual revenue. The organization runs four offices in the United States, all connected to its Hartford HQ at 21 Grand St, Hartford, CT 06106. It emphasizes respectful care and offers services under the hospital/health care industry. Primary contact options include the main phone number 860-550-7500 and email tjclarke@thecharteroak.org. LinkedIn presence: /charter-oak-health-center-inc.
Summary: Soundview Medical Assoc is a private health care organization based in Norwalk, CT, operating as part of Hartford HealthCare Medical Group. It functions as a small medical practice with four employees and annual revenue around $18.5 million. The group offers primary care services within a network of hospitals, medical centers, rehabilitation, and senior services. Key contact routes include multiple Hartford HealthCare/.Soundview lines (e.g., 203-838-4000, 203-845-9535) and the billing email billing@soundviewmedical.com. Locations include four offices in Connecticut (Norwalk and Hartford). If you’re seeking primary care within Hartford HealthCare Medical Group, this entity is part of that broader network and shares its Connecticut footprint.
Comparing your options?
See other primary care clinics in Hartford, or search the full directory by insurance, ratings, and more.