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About

Summary: Soundview Medical Assoc is a private health care organization based in Norwalk, CT, operating as part of Hartford HealthCare Medical Group. It functions as a small medical practice with four employees and annual revenue around $18.5 million. The group offers primary care services within a network of hospitals, medical centers, rehabilitation, and senior services. Key contact routes include multiple Hartford HealthCare/.Soundview lines (e.g., 203-838-4000, 203-845-9535) and the billing email billing@soundviewmedical.com. Locations include four offices in Connecticut (Norwalk and Hartford). If you’re seeking primary care within Hartford HealthCare Medical Group, this entity is part of that broader network and shares its Connecticut footprint.

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Clinic Type

Primary Care

Address

520 West Ave, Norwalk, Connecticut 06850-4007, US

Phone

877.707.4442

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://hartfordhealthcaremedicalgroup.org/areas-of-care/primary-care

Telehealth

Available (24/7 virtual visits mentioned)

Services Offered

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Technology & Equipment

  • MyChart

Team

  • Cha, Grace, MD — Primary Care Provider
  • DeOliveira, Suelen, APRN, DNP, APRN, DNP — Advanced Practice Provider
  • Janani, Khushbu, DO, DO — Primary Care Provider
  • Gandhi, Mehak, MD, MD — Primary Care Provider
  • Morris, Glenell, PA-C, PA-C — Physician Assistant
  • Clark, Thayer, APRN, APRN — Advanced Practice Nurse

Insurance & Payment

—

Languages Spoken

—

Social Media

Youtube

Photos

Primary Care | hartfordhealthcaremedicalgroup.org — Primary Care clinic in Hartford, CT — photo 1Primary Care | hartfordhealthcaremedicalgroup.org — Primary Care clinic in Hartford, CT — photo 2Primary Care | hartfordhealthcaremedicalgroup.org — Primary Care clinic in Hartford, CT — photo 3Primary Care | hartfordhealthcaremedicalgroup.org — Primary Care clinic in Hartford, CT — photo 4Primary Care | hartfordhealthcaremedicalgroup.org — Primary Care clinic in Hartford, CT — photo 5Primary Care | hartfordhealthcaremedicalgroup.org — Primary Care clinic in Hartford, CT — photo 6Primary Care | hartfordhealthcaremedicalgroup.org — Primary Care clinic in Hartford, CT — photo 7Primary Care | hartfordhealthcaremedicalgroup.org — Primary Care clinic in Hartford, CT — photo 8

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 1.7 out of 5 stars (based on 159 reviews) (159)
  • Birdeye: 2.5 out of 5 stars (based on 62 reviews) (62)

Patients praise

  • Many patients express satisfaction with the actual doctors, physician assistants, and clinical staff once they are seen
  • Some clinicians receive praise for their ability to explain medical information clearly
  • Official website provides verified patient ratings and reviews for individual clinicians via Press Ganey

Common complaints

  • Significant dissatisfaction with administrative processes and phone communication (long wait times, difficulty reaching staff)
  • Complaints about rude or dismissive interactions with front desk/reception staff
  • Difficulties in scheduling appointments or obtaining specialist referrals
  • Reports of delays in communication, follow-up, or prescription refills

"My interaction with Dr. Eric Katz... I still needed urgent medical care... when he closed my account for absolutely no valid reason(s)."

— Birdeye review

"The doctor-PA-techs are great. The front desk is too lax if u call they seem put out by questions."

— Medicals-health review

"At Hartford HealthCare, we believe in supporting your research with access to what verified patients are saying about their experience. Use these star ratings and reviews, with associated comments, as a tool when searching for the perfect doctor."

— Hartford HealthCare Medical Group official FAQ

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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