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About

Beth Israel Lahey Health Primary Care – Primrose Street (Haverhill) is part of the non-profit Beth Israel Lahey Health system in Massachusetts. The system comprises 10 acute-care hospitals in MA and offers a wide range of services through its primary care, urgent care, behavioral health, and other health care facilities. The organization is headquartered in Cambridge, MA, and formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. For details about exact services, hours, and appointment options at Primrose Street, please visit bilh.org or contact the location directly.

Clinic Type

Primary Care

Address

600 Primrose Street, Suite 101, Haverhill, MA 01830

Phone

978-373-4400

Email

Rafael.hernandez@bilh.org

Opening Hours

Sunday Closed; Monday 8:00 am–5:00 pm; Tuesday 8:00 am–5:00 pm; Wednesday 8:00 am–5:00 pm; Thursday 8:00 am–5:00 pm; Friday 8:00 am–5:00 pm; Saturday Closed

Services Offered

  • Primary Care

Insurance & Payment

Pay Bill Online via MyChart BILH (PayasGuest), Pay your bill online via athenahealth payment portal (for services prior to Oct 26, 2024)

Languages Spoken

  • English

FAQs

What are the hours of operation?

Sunday Closed; Monday–Friday 8:00 am – 5:00 pm; Saturday Closed.

Awards & Accreditations

  • WE CARE Award (BILH Primary Care staff recognition)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD: No specific ratings available for this location as a dedicated entity on major review platforms (0)

Patients praise

  • Familiarity with long-term staff (for some patients)

Common complaints

  • Long wait times
  • Poor communication
  • Unprofessional staff behavior
  • Difficulties with administrative procedures and medical records transfer

"I experienced long wait times, poor communication, and cold, unprofessional treatment."

LocalityBiz (user review regarding experiences at 600 Primrose St)

"Nurses and staff have unprofessional behavior. In the middle of my appointment the nurse left the room for 15 minutes."

LocalityBiz (user review regarding experiences at 600 Primrose St)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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