Beth Israel Lahey Health Primary Care – Primrose Street
Primary Care • Haverhill, MA • Since 2019
About
Beth Israel Lahey Health Primary Care – Primrose Street (Haverhill) is part of the non-profit Beth Israel Lahey Health system in Massachusetts. The system comprises 10 acute-care hospitals in MA and offers a wide range of services through its primary care, urgent care, behavioral health, and other health care facilities. The organization is headquartered in Cambridge, MA, and formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. For details about exact services, hours, and appointment options at Primrose Street, please visit bilh.org or contact the location directly.
Clinic Type
Primary Care
Address
600 Primrose Street, Suite 101, Haverhill, MA 01830
Phone
978-373-4400
Rafael.hernandez@bilh.org
Opening Hours
Sunday Closed; Monday 8:00 am–5:00 pm; Tuesday 8:00 am–5:00 pm; Wednesday 8:00 am–5:00 pm; Thursday 8:00 am–5:00 pm; Friday 8:00 am–5:00 pm; Saturday Closed
Services Offered
Insurance & Payment
—
Pay Bill Online via MyChart BILH (PayasGuest), Pay your bill online via athenahealth payment portal (for services prior to Oct 26, 2024)
Languages Spoken
FAQs
What are the hours of operation?
Sunday Closed; Monday–Friday 8:00 am – 5:00 pm; Saturday Closed.
Awards & Accreditations
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- WebMD: No specific ratings available for this location as a dedicated entity on major review platforms (0)
Patients praise
- Familiarity with long-term staff (for some patients)
Common complaints
- Long wait times
- Poor communication
- Unprofessional staff behavior
- Difficulties with administrative procedures and medical records transfer
"I experienced long wait times, poor communication, and cold, unprofessional treatment."
— LocalityBiz (user review regarding experiences at 600 Primrose St)"Nurses and staff have unprofessional behavior. In the middle of my appointment the nurse left the room for 15 minutes."
— LocalityBiz (user review regarding experiences at 600 Primrose St)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Urgent care center opened in Haverhill | Minutes | eagletribune.com — Jul 30, 2025
- Beth Israel Lahey Health Urgent Care - JDL — Sep 19, 2025
- Beth Israel Lahey Health CEO Kevin Tabb's vision is finally paying off — Jan 24, 2026
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
- Debra Wong, NP - Nurse Practitioner in South Hamilton, MA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Haverhill
Haverhill Family Office, LLC is a small primary care practice based in Haverhill, Massachusetts, founded in 2010. They offer same-day visits in-person or via telehealth and accept nearly all insurance, including Medicare and MassHealth. The practice serves families in Haverhill and surrounding areas (Methuen, Andover, Lawrence, Salem) and partners with local nursing homes to provide care. With a very lean team (1 employee listed), they emphasize medical excellence and accessible care. Web metrics show modest traffic (about 2,046 monthly visits) and a high bounce rate, but a stable US presence. Contact: 978-521-6555 or 978-521-1236.
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