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About

Beth Israel Lahey Health (BILH) is a nonprofit integrated health system based in Cambridge, MA, formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It operates 11–13 hospitals across Massachusetts and New Hampshire, offering a wide range of care including urgent care, primary care, hospitals, behavioral health, elder care, research, and education. Key details: - Headquarters: Cambridge, MA - CEO: Kevin Tabb, MD - Addresses: main presence in Cambridge; multiple facilities across MA/NH - Net income (2023): $451.2 million - Annual revenue: ~$4.5B - Type: Nonprofit health system - Areas served: Massachusetts and New Hampshire - Notable for being the largest health system by hospital count in Massachusetts If you’re specifically looking for urgent care in Haverhill, MA: this page confirms BILH operates urgent care networks within its system, but it does not list a Haverhill urgent care location. For precise Haverhill urgent care options, consider checking the BILH urgent care network on bilh.org or contact their main information line at info@bilh.org.

Clinic Type

Telehealth

Address

229-B Lincoln Avenue, Haverhill, MA 01830

Phone

781-825-8800

Email

BILHDigitalHealth@BILH.org

Opening Hours

Sunday 8:00 am - 4:00 pm; Monday 8:00 am - 7:00 pm; Tuesday 8:00 am - 7:00 pm; Wednesday 8:00 am - 7:00 pm; Thursday 8:00 am - 7:00 pm; Friday 8:00 am - 7:00 pm; Saturday 8:00 am - 4:00 pm

Telehealth

Telehealth available

Emergency Care

No Emergency Care (Urgent Care Center)

Services Offered

  • Urgent Care
  • Telehealth

Technology & Equipment

  • advanced diagnostic tools
  • state-of-the-art medical technology

Insurance & Payment

Languages Spoken

FAQs

What are the hours of operation?

Sunday 8:00 am - 4:00 pm; Monday–Saturday 8:00 am - 7:00 pm

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Google reviews): 3.7/5 stars (29 reviews)

Patients praise

  • Clean and modern facility environment
  • Ease and convenience of booking appointments
  • Prompt service with short wait times
  • Friendly and thorough staff interactions in some cases

Common complaints

  • Concerns regarding the thoroughness of medical assessments and diagnostic testing
  • Reports of unprofessional or dismissive interactions with practitioners
  • Allegations of irresponsible medication management and lack of follow-up instructions

"The doctor prescribed something for me that isn't safe for my medical conditions that I have... Being an epileptic she didn't check to see if the medication was safe for me. Warning don't go here for the safety of your life."

Birdeye review

"Came in on a Saturday taken right in Dislocated a bone in my wrist NP was thorough and kind Entire staff was great"

Birdeye review

"Very nice and clean, staff were awesome Recommend."

Instagram review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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