Haverhill Family Office: The Best for Primary Care
Telehealth • Haverhill, MA • Since 2010 • 1 location locations
About
Haverhill Family Office, LLC is a private primary care practice based in Haverhill, Massachusetts, founded in 2010. They offer same-day visits (in-person or telehealth) and accept nearly all insurance plans, including Medicare and MassHealth. The practice serves families in Haverhill and surrounding areas (Methuen, Andover, Lawrence, Salem) and partners with nursing homes to provide care. Current staffing is very lean (1 employee listed), but the clinic emphasizes medical excellence and accessibility. Web metrics show modest monthly visits with a low bounce rate, and services align with internal medicine, family medicine, and general primary care, including medical exams and telehealth. Contact: 978-521-6555 or 978-521-1236.
Clinic Type
Telehealth
Address
62 Brown St, Suite 502, Haverhill, MA 01830
Phone
978-521-6555
—
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (In-person or telehealth/televisits)
Emergency Care
Many emergency room visits can be avoided; your primary care physician can help assess urgency and appropriate care
Services Offered
Technology & Equipment
Insurance & Payment
We accept almost all insurance plans including Medicare & MassHealth Medicaid.
Text to schedule (no cost to schedule), Weave bill pay (billing portal), Cost to schedule is zero, Online bill pay (Weave Bill Pay), Pay My Bill, Insurance copays, Credit/debit cards, Cash, Check
Languages Spoken
Pricing
Current Offers
Same-day appointments available — null
FAQs
Do you offer telehealth/televisits?
Yes, televisits with all providers are offered.
New Patient / Annual Physical
Available appointments with care team; there is no cost to schedule your appointment.
What services are offered?
Internal medicine and family medicine primary care with same-day visits in-person or via telehealth.
How to book appointments?
Call or Text 978-521-6555 or schedule online via the website.
Where is the office located?
62 Brown St, Suite 502, Haverhill, MA 01830.
What insurance plans are accepted?
We accept Medicare, MassHealth Medicaid, and most insurance plans.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- localitybiz.com: 1/5 stars (several reviews mentioned)
- localitybiz.com: 2/5 stars (1 review)
Patients praise
- praise for the doctor's attentiveness and quality of medical care
- satisfaction with the clean and convenient office location
- some patients report friendly and professional experiences
Common complaints
- complaints regarding administrative disorganization and scheduling issues
- allegations of unprofessional communication and negligence
- concerns about high costs for routine visits
"Haverhill Family Office is a very professional and courteous family care PCP provider. My entire family of 5 goes here and are always given the quality of care that we deserve. Dr. Shih truly cares about his patients."
— Haverhill Family Medical Website"Its difficult to even describe the level of negligence in this practice by 'dr.' Shih and their 'manager' They make mistakes constantly and then blame the patient."
— localitybiz.com reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- News Release: Echo sells Medical Office Asset in Haverhill, MA — Sep 2, 2025
- 🏥 Multiple Healthcare Openings in Haverhill, MA – $2K+/week - NewsBreak — Jul 9, 2026
- Haverhill Council on Aging Hosts Wythe to Give Estate Planning Pointers - WHAVWHAV — Sep 1, 2025
- New Executive Director Brings More Than 30 Years of Senior & Financial Services Expertise to Benchmark at Haverhill Crossings — Mar 17, 2026
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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Beth Israel Lahey Health (BILH) is a nonprofit integrated health system based in Cambridge, MA, formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It operates 11–13 hospitals across Massachusetts and New Hampshire, offering a wide range of care including urgent care, primary care, hospitals, behavioral health, elder care, research, and education. Key details: - Headquarters: Cambridge, MA - CEO: Kevin Tabb, MD - Addresses: main presence in Cambridge; multiple facilities across MA/NH - Net income (2023): $451.2 million - Annual revenue: ~$4.5B - Type: Nonprofit health system - Areas served: Massachusetts and New Hampshire - Notable for being the largest health system by hospital count in Massachusetts If you’re specifically looking for urgent care in Haverhill, MA: this page confirms BILH operates urgent care networks within its system, but it does not list a Haverhill urgent care location. For precise Haverhill urgent care options, consider checking the BILH urgent care network on bilh.org or contact their main information line at info@bilh.org.
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