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About

UrgentWay (Walk-In Medical Center) is a private primary and urgent care clinic with four U.S. offices, including its Hempstead HQ at 2 Main Street, Hempstead, NY 11550. Founded in 2015 and based in Hempstead, NY, UrgentWay offers walk-in medical services for adults and children, on-site labs, digital X-rays, and referrals for specialist care. Services span common illnesses, sports injuries, physicals, lab work, COVID testing, flu vaccines, wound care, eye/ear/nose/throat care, and occupational injuries. The center emphasizes rapid access with board-certified physicians and a one-stop care model. Notable details: - 20 employees (recent YoY decrease) - Key executive: Faika Khan, Chief Medical Officer - Presence includes international staffing (notably Pakistan and Afghanistan) alongside U.S. operations - Contact: info@urgentway.com; main U.S. phone lines vary by location - Locations in the U.S. include Hempstead HQ and four offices in New York City area (Brooklyn and surrounding NY addresses) If you’re seeking immediate care in Hempstead for non-emergency issues, UrgentWay provides walk-in access, on-site diagnostics, and rapid primary/urgent care.

Clinic Type

Urgent Care

Address

2 Main Street, Hempstead, NY 11550

Phone

(516) 489-6600

Email

info@UrgentWay.com

Opening Hours

Mon – Fri: 9:00 AM to 7:00 PM; Sat - Sun: 9:00 AM to 5:00 PM

Telehealth

Telehealth Visit available

Emergency Care

Emergency services not explicitly listed; urgent care with telehealth option

Services Offered

  • Urgent Care
  • Walk-in clinic
  • Medical exams
  • DOT/CDL exams
  • TLC exams
  • Vaccinations
  • Flu shots
  • Pediatric care
  • Immigration medical exams
  • Ultrasound
  • Lab tests
  • Radiology
  • STD screening
  • TB tests
  • DNA paternity tests
  • School physicals
  • Employee physicals
  • COVID-19 testing
  • Sinus infection treatment
  • Chest infection treatment
  • Lower back pain treatment
  • Abdominal pain
  • Illness and injuries care
  • Fever/cough/cold
  • Eye treatment
  • UTI treatment
  • A,B testing? (not explicit)

Technology & Equipment

  • Ultrasound
  • Lab tests
  • Radiology
  • COVID-19 testing

Team

  • UrgentWay Hempstead Team — Staff

Insurance & Payment

  • All major insurance companies
  • Medicaid
  • Medicare
  • Worker’s compensation
  • private insurance

We accept all major insurance companies, including worker’s compensation, private insurance, Medicaid, Medicare, and more.

Cash, Credit/debit cards, Insurance, Pay My Bill (online), insurance billing, cash? (not explicit), credit/debit cards (implied)

Languages Spoken

  • English
  • Spanish
  • Spanish-speaking staff
  • English (implied)

FAQs

What are the hours of operation for the Hempstead urgent care?

Mon – Fri: 9:00 AM to 7:00 PM; Sat - Sun: 9:00 AM to 5:00 PM

Commitments

  • Walk-ins welcome (No appointment needed)
  • Open seven days a week
  • Accredited facility
  • Quality care

Awards & Accreditations

  • accredited facility

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye / Google aggregate: 3.9/5
  • Zocdoc: 4.05/5 (62 reviews)
  • Yelp: 2.0/5 (28 reviews)

Patients praise

  • Some patients praise individual medical providers, such as Dr. Khan and Dr. Marlene, for professionalism and bedside manner
  • Efficient service and minimal wait times noted by some visitors
  • Clean and well-organized facility reported by some patients
  • Helpful staff members mentioned by name for providing clear communication and assistance

Common complaints

  • Reports of rude and unprofessional front desk staff
  • Concerns regarding billing practices and administrative errors
  • Long wait times or communication issues during time-sensitive tasks like travel testing
  • Patient complaints about clinic communication and systemic issues like potential data security concerns

"Dr. KHAN and the entire staff at URGENTWAY are beyond amazing... I never feel rushed, and she always asks if I have any other questions."

Birdeye user review

"The black of Africa pregnant working the front desk is the rudest person I think I even met. She never smiles, she always turns patients way also she lies About the credit card machine is broken"

Yelp/MapQuest user review

"I went to UrgentWay and had to return because they input the wrong address. I could not access the certificate online. When I got the the airport, they had not written the date of the swabbing . I called the office at least nine times from the check-in desk at the airport, but no one answered."

Birdeye user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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