Behavioral Health at Kaiser Permanente Hilo Clinic
Behavioral Health • Hilo, HI
Clinic Type
Behavioral Health
Address
1292 Waianuenue Ave, Hilo, HI 96720
Phone
1-888-945-7600
directoryupdate-hi@kp.org
Opening Hours
Monday through Friday, 8 a.m. to 5 p.m.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the clinic's hours?
Monday through Friday, 8 a.m. to 5 p.m.
How can I reach Behavioral Health Services by phone?
1-888-945-7600 (Toll free)
Social Media
Photos


What Patients Say
Overall sentiment across review platforms: mixed
- WebMD doctor profile (Kaiser Permanente Hilo Clinic): 1 Rating with 1 Review (1 review)
- Top Rated Local (Kaiser Permanente Hilo Clinic): 72.05 Rating Score™
- BestProsInTown (Kaiser Permanente Hilo Clinic): described as highly-regarded with positive patient reviews (no numeric rating shown in snippet) (Reviews (71))
Patients praise
- Some patients describe being treated with compassion, professionalism, and feeling heard/listened to
- Positive feedback mentions supportive/competent doctors and caring mental health experience ("Mental Health (Yes I’ve been there too)")
- Some reviews note friendliness/helpfulness of staff (including security/front desk) and efficient services
Common complaints
- Reported declines in quality/availability of care for same-day needs and reliance on physician assistants (WebMD review snippet)
- Scheduling/response time and directions/parking issues mentioned in general clinic reviews
- Multiple reports and surveys describe long waits for mental health appointments tied to understaffing and workforce shortages in Kaiser Hawaii behavioral health
"“There has been a steady decline in the quality and availability of care at this facility… If I need same day care, nothing but physicians assistants are ever available…”"
— WebMD doctor profile review dated Nov 26, 2023 (snippet)"“At our clinics, patients who are struggling with depression… still have to wait more than a month for their first appointment and another month for their next appointment.”"
— Honolulu Star-Advertiser article (June 14, 2026)"“84 percent of professionals surveyed said there wasn’t enough staff… to provide… appropriate and timely care to patients.”"
— NUHW Kaiser Hawaii Behavioral Health Patient Care Survey summary PDFSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Kaiser hospital patients still face long waits for mental healthcare | Honolulu Star-Advertiser — Jun 14, 2026
- Survey links understaffing to long patient wait times at Kaiser Permanente | Hawai'i Public Radio — Jun 10, 2026
- Kaiser Permanente responds to proposed Hawai‘i Medical Service Association, Hawai‘i Pacific Health partnership : Big Island Now — Jan 15, 2026
- Workers at Kona, Hilo Kaiser Permanente clinics to join strike for safer staffing, fair pay : Big Island Now — Oct 14, 2025
- Day 3 of Kaiser strike in Hilo - Hawaii Tribune-Herald — Oct 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Hilo
Hilo Benioff Medical Center (HBMC) in Hilo, Hawaii, is a government-owned hospital and the Big Island’s leading provider of inpatient and outpatient care. Key details relevant to a Behavioral Health Unit inquiry: - Services and scope: HBMC offers emergency services, rehabilitation, and telehealth programs as part of its broader care network. It operates on a 20-acre campus with primary and specialty outpatient clinics. - Capacity and staff: Licensed for 157 acute-care beds and 35 long-term care beds. Approximately 1,600 employees and a medical staff of about 250 clinicians (physicians, PAs, APRNs) across 33 specialties. - Trauma and ER: Level III Trauma Center with one of the state’s busiest emergency departments, serving more than 52,000 patients annually. - Location and contact: HQ at 1190 Waianuenue Ave, Hilo, HI 96720. Primary phone numbers include (808) 932-4200, (808) 932-3000, and (808) 932-4100. Notes: - The page references HBMC as a healthcare system with various services; it does not specify a distinct, standalone Behavioral Health Unit. For precise behavioral health unit availability, capacity, programs, or inpatient psychiatric services at HBMC, contact HBMC directly or visit their site (hbmc.org) for current behavioral health offerings and admission details.
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