Behavioral Health - Hawaiʻi Island Community Health Center
Behavioral Health • Hilo, HI
Clinic Type
Behavioral Health
Address
—
Phone
808-333-3600
medical.records@HICommunityHealthCenter.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
Behavioral health services offered?
Screening, counseling, psychiatric services, substance use treatment, crisis support, linkage to resources, and collaborative medical appointments.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.5 stars (Kealakekua location) (18 reviews)
- Birdeye: 5 stars (Keiki Health location - permanently closed) (5 reviews)
Patients praise
- Helpful sliding-scale fee structure based on income
- Some staff and providers described as caring, kind, and attentive
- Good experiences with pediatric and dental care at specific locations
- Assistance provided with insurance enrollment
Common complaints
- Difficulties scheduling appointments and reaching staff by phone
- Long wait times, even for scheduled appointments
- Issues with inter-office communication and patient referrals between locations
- Dissatisfaction with provider interaction and billing transparency
"They claim to be big on mental health but you call to schedule an appointment & can't even get through to anyone. EVERYTIME I call, NO ONE answers the phone."
— LocalityBiz Review"I'd say a 2 HOUR WAIT for your SCHEDULED APPOINTMENT is a bit much."
— Yelp Review"They use a very affordable sliding scaled based on income . Very clean and good doctors who you can talk to . They also helped me sign up for insurance."
— Reddit User CommentSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- HB20: Victoria Hanes, Hawai‘i Island Community Health Center - Hawaii Business Magazine — Mar 11, 2026
- Big Isle clinic cares for those on the streets — Aug 27, 2025
- Victoria Hanes: From Mililani to Healthcare Leadership – Chaminade University of Honolulu — Jun 5, 2026
- 'Ohana Health Plan, the Centene Foundation, and Hawai'i Island Community Health Center Unveil New Mobile Clinic to Expand School-Based Healthcare — Jul 30, 2025
- This street medicine program lends a helping hand to Hawaiʻi Island's homeless population | Hawai'i Public Radio — Sep 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Hilo
Hilo Benioff Medical Center (HBMC) in Hilo, Hawaii, is a government-owned hospital and the Big Island’s leading provider of inpatient and outpatient care. Key details relevant to a Behavioral Health Unit inquiry: - Services and scope: HBMC offers emergency services, rehabilitation, and telehealth programs as part of its broader care network. It operates on a 20-acre campus with primary and specialty outpatient clinics. - Capacity and staff: Licensed for 157 acute-care beds and 35 long-term care beds. Approximately 1,600 employees and a medical staff of about 250 clinicians (physicians, PAs, APRNs) across 33 specialties. - Trauma and ER: Level III Trauma Center with one of the state’s busiest emergency departments, serving more than 52,000 patients annually. - Location and contact: HQ at 1190 Waianuenue Ave, Hilo, HI 96720. Primary phone numbers include (808) 932-4200, (808) 932-3000, and (808) 932-4100. Notes: - The page references HBMC as a healthcare system with various services; it does not specify a distinct, standalone Behavioral Health Unit. For precise behavioral health unit availability, capacity, programs, or inpatient psychiatric services at HBMC, contact HBMC directly or visit their site (hbmc.org) for current behavioral health offerings and admission details.
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