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About

Hilo Benioff Medical Center (HBMC) in Hilo, Hawaii, is a government-owned hospital and the Big Island’s leading provider of inpatient and outpatient care. Key details relevant to a Behavioral Health Unit inquiry: - Services and scope: HBMC offers emergency services, rehabilitation, and telehealth programs as part of its broader care network. It operates on a 20-acre campus with primary and specialty outpatient clinics. - Capacity and staff: Licensed for 157 acute-care beds and 35 long-term care beds. Approximately 1,600 employees and a medical staff of about 250 clinicians (physicians, PAs, APRNs) across 33 specialties. - Trauma and ER: Level III Trauma Center with one of the state’s busiest emergency departments, serving more than 52,000 patients annually. - Location and contact: HQ at 1190 Waianuenue Ave, Hilo, HI 96720. Primary phone numbers include (808) 932-4200, (808) 932-3000, and (808) 932-4100. Notes: - The page references HBMC as a healthcare system with various services; it does not specify a distinct, standalone Behavioral Health Unit. For precise behavioral health unit availability, capacity, programs, or inpatient psychiatric services at HBMC, contact HBMC directly or visit their site (hbmc.org) for current behavioral health offerings and admission details.

Clinic Type

Behavioral Health

Address

1190 Waianuenue Ave., Hilo, Hawaii 96720

Phone

(808) 932-3580

Email

EHICredentialing@hhsc.org

Opening Hours

Visiting Hours: M-F 4:00 PM – 6:00 PM

Services Offered

  • Behavioral Health
  • Inpatient Psychiatric Unit
  • Hale Ho’ola “House of Healing”

Team

  • Hale Ho’ola Team, ANCC Psychiatric Mental Health Board Certification (4); ANOL Certified Nurse Manager Leader (1) — Inpatient Psychiatric Unit Team

Insurance & Payment

Languages Spoken

FAQs

What is Hale Ho’ola’s capacity and level of care?

Level of Care: 18yrs and older – Inpatient Psychiatric Unit; Capacity: 12 beds; Patients to a room: 6 private, 2 semi-private.

Awards & Accreditations

  • Daisy Award Recipients (year) 2015, 2020
  • Ho’okipa Award Recipient (year) 2021

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2 out of 5 stars (66 reviews (Yelp))

Patients praise

  • Some individual staff members described as knowledgeable and compassionate
  • Support staff noted as helpful by some families

Common complaints

  • Long emergency room wait times and inconsistent triage
  • Reports of rude, unprofessional, or dismissive staff
  • Challenges with administrative, billing, and referral processes
  • Concerns regarding quality of care and communication

"They were knowledgeable and compassionate, the epitome of what you expect of a nurse."

Yelp review for Hilo Benioff Medical Center

"The hospital was labeled understaffed and chaotic, especially on high-volume days."

Summary of hospital reviews at Seniors.fyi

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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