Hilo Benioff Medical Center Behavioral Health Unit
Behavioral Health • Hilo, HI • Since 1996
About
Hilo Benioff Medical Center (HBMC) in Hilo, Hawaii, is a government-owned hospital and the Big Island’s leading provider of inpatient and outpatient care. Key details relevant to a Behavioral Health Unit inquiry: - Services and scope: HBMC offers emergency services, rehabilitation, and telehealth programs as part of its broader care network. It operates on a 20-acre campus with primary and specialty outpatient clinics. - Capacity and staff: Licensed for 157 acute-care beds and 35 long-term care beds. Approximately 1,600 employees and a medical staff of about 250 clinicians (physicians, PAs, APRNs) across 33 specialties. - Trauma and ER: Level III Trauma Center with one of the state’s busiest emergency departments, serving more than 52,000 patients annually. - Location and contact: HQ at 1190 Waianuenue Ave, Hilo, HI 96720. Primary phone numbers include (808) 932-4200, (808) 932-3000, and (808) 932-4100. Notes: - The page references HBMC as a healthcare system with various services; it does not specify a distinct, standalone Behavioral Health Unit. For precise behavioral health unit availability, capacity, programs, or inpatient psychiatric services at HBMC, contact HBMC directly or visit their site (hbmc.org) for current behavioral health offerings and admission details.
Clinic Type
Behavioral Health
Address
1190 Waianuenue Ave., Hilo, Hawaii 96720
Phone
(808) 932-3580
EHICredentialing@hhsc.org
Opening Hours
Visiting Hours: M-F 4:00 PM – 6:00 PM
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is Hale Ho’ola’s capacity and level of care?
Level of Care: 18yrs and older – Inpatient Psychiatric Unit; Capacity: 12 beds; Patients to a room: 6 private, 2 semi-private.
Awards & Accreditations
Social Media
Photos



What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2 out of 5 stars (66 reviews (Yelp))
Patients praise
- Some individual staff members described as knowledgeable and compassionate
- Support staff noted as helpful by some families
Common complaints
- Long emergency room wait times and inconsistent triage
- Reports of rude, unprofessional, or dismissive staff
- Challenges with administrative, billing, and referral processes
- Concerns regarding quality of care and communication
"They were knowledgeable and compassionate, the epitome of what you expect of a nurse."
— Yelp review for Hilo Benioff Medical Center"The hospital was labeled understaffed and chaotic, especially on high-volume days."
— Summary of hospital reviews at Seniors.fyiSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Expansion of Hilo Benioff Medical Center making progress; clinic building to open in June : Big Island Now — Mar 29, 2026
- Taking shape: Hilo Benioff Medical Center expansion makes progress - Hawaii Tribune-Herald — Apr 22, 2026
- Hilo hospital expansion on target for 2027 completion | Honolulu Star-Advertiser — Nov 26, 2025
- New building opens at East Hawaii Health Clinics in Hilo - West Hawaii Today — Jun 11, 2026
- Keaau health center might be ready by 2028; cost of new facility could reach $90M - Hawaii Tribune-Herald — Mar 1, 2026
Information sourced from the clinic's website as of July 11, 2026.
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