East Hawaii Health Clinics – Primary Care
Family Medicine • Hilo, HI • Multiple (at least 5 clinics listed) locations
About
Summary: East Hawaii Health Clinic at Pahoa, operating as Puna Community Medical Center, provides primary and urgent care across a wide range of specialties (cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, dermatology, audiology, cancer center, plastic surgery, and more). Headquarters and two offices are in Pahoa, Hawaii. They offer primary care and urgent care services under the East Hawaii Health Clinics umbrella, with contact options and location details available on their site. Notes relevant to your query: - The page describes East Hawaii Health Clinic services in Pahoa, not Hilo. If you are specifically seeking Primary Care in Hilo, you may want to check if they have a Hilo location or another East Hawaii Health Clinics site nearby. - Contact numbers: (808) 965-2313, (808) 932-3880, (808) 930-6001. - Addresses: Pahoa Village Rd locations in Pahoa, Hawaii 96778.
Clinic Type
Family Medicine
Address
1190 Waianuenue Ave, Hilo, HI 96720; 1285 Waianuenue Ave, Hilo, HI 96720; 45 Mohouli Suite 200, Hilo, HI 96720; Keaau: 16-523 Keaau-Pahoa Rd, Keaau, HI 96749; Puna Kai Shopping Center, 15-2714 Pahoa Village Road, Building L, Suite #5, Pahoa, HI 96778; Ka‘u (Pahala area): 1 Kamani St, Pahala, HI 96777
Phone
808-932-3047
EHICredentialing@hhsc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.0 stars (3 reviews)
- Yahoo Local: 2.5 stars (13 reviews)
Patients praise
- Some patients report compassionate and quality care from specific providers
- Convenience of having some services available onsite
Common complaints
- Difficulty reaching the clinic via phone or email
- Long wait times for appointments and walk-ins
- Concerns about unprofessional or rude customer service/staff behavior
- Issues with appointment cancellations and scheduling reliability
"The office staff and check in nurse was gr8, the trouble i had was with Dr.Sugihara. I only went 2 times and at the 1st appointment, he was very RUDE... you might get a 30 min appointment but that starts when you check in... u have less then 15 min with the dr."
— Birdeye user review"It is impossible to reach them. They don't return phone calls they don't return website messages."
— Loc8NearMe user review"Literally the worst clinic I've ever experienced. Do not try and establish here for primary care. It's a nightmare and you probably won't be seen for an entire year."
— Yahoo Local user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Expansion of Hilo Benioff Medical Center making progress; clinic building to open in June : Big Island Now — Mar 29, 2026
- New building opens at East Hawaii Health Clinics in Hilo - Hawaii Tribune-Herald — Jun 11, 2026
- Hilo hospital pauses cardiac rehabilitation program to accommodate overflow patients : Big Island Now — Feb 26, 2026
- New building opens at East Hawaii Health Clinics in Hilo - West Hawaii Today — Jun 11, 2026
- Estimated cost of Keaau health center climbs to $90M | Honolulu Star-Advertiser — Mar 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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