Hilo Family Health
Family Medicine • Hilo, HI • 1 location (Hilo) locations
Clinic Type
Family Medicine
Address
Hilo Family Health, Hawaiʻi Island Community Health Center (location unspecified in excerpt)
Phone
(808) 333-3600
medical.records@HICommunityHealthCenter.org
Opening Hours
Medical: Monday - Saturday 7:15 AM - 6:00 PM; first Thursday of each month opens at 10:00 AM
Telehealth
Telemedicine available
Emergency Care
Not specified
Services Offered
Technology & Equipment
Team
Insurance & Payment
Medicaid/Quest, Medicare and most private insurance plans are accepted; no one is turned away for lack of insurance or inability to pay.
Insurance, Medicaid/Quest, Medicare, Private pay
Financing: Financial assistance; Billing assistance; Medicaid/Quest redetermination assistance (via Mailed/online processes)
Languages Spoken
Pricing
Current Offers
New patient welcome — null
FAQs
Do you accept Medicaid/Quest and Medicare?
Yes, Medicaid/Quest, Medicare and most private insurance plans are accepted.
Are there options if I cannot pay?
No one is turned away for lack of insurance or inability to pay for services.
What services are provided at Hawaiʻi Island Community Health Center?
Integrated care including medical, dental, and behavioral health services with wrap-around support.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.6 out of 5 stars (45 reviews)
Patients praise
- some patients report satisfaction with individual doctors
- appreciation for care and support provided by specific medical staff
Common complaints
- long wait times
- inept or rude staff
- high turnover of doctors
- poor answering service
- mismanaged appointments
- concerns regarding medical expertise and misdiagnosis
"The WORST medical/dential on the island. LONG WAITS, INEPT staff, any good doctors don't last longer than a year, worst answering service in hawaii."
— Yelp/Yahoo Local"Appointments are never at the time you're scheduled for. Most times you end up waiting one hour to be seen after your scheduled time. The doctors are forever rotating."
— Yahoo Local"Dr. Khozaim and Staff are the best. Thank you so much for your generosity, care and support through my difficult time."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Kelly Korn, APRN - Hawaiʻi Island Community Health Center — Nov 21, 2025
- Hilo Family Health Clinic | Hilo, HI | Booking - Cortico — Dec 7, 2025
- East Hawaii Health Primary Care - 45 Mohouli St. Suite 200 — Jul 22, 2025
- Primary Care - Bay Clinic serving Kamuela, HI - FindHelp.org — Dec 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Hilo
Summary: East Hawaii Health Clinic at Pahoa, operating as Puna Community Medical Center, provides primary and urgent care across a wide range of specialties (cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, dermatology, audiology, cancer center, plastic surgery, and more). Headquarters and two offices are in Pahoa, Hawaii. They offer primary care and urgent care services under the East Hawaii Health Clinics umbrella, with contact options and location details available on their site. Notes relevant to your query: - The page describes East Hawaii Health Clinic services in Pahoa, not Hilo. If you are specifically seeking Primary Care in Hilo, you may want to check if they have a Hilo location or another East Hawaii Health Clinics site nearby. - Contact numbers: (808) 965-2313, (808) 932-3880, (808) 930-6001. - Addresses: Pahoa Village Rd locations in Pahoa, Hawaii 96778.
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