The Family Medicine Center
Family Medicine • Hilo, HI
Clinic Type
Family Medicine
Address
615 Ponahawai St., Suite 101, Hilo, HI
Phone
(808) 933-9187
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What services does The Family Medicine Center provide?
Primary care and family medicine, preventive care, online portal access and Healow app features, messaging and prescription refill information.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- hilo-hawaii.uscompanies.net: Based on 5 reviews (varying scores) (5 reviews on one aggregator site)
Patients praise
- Appreciation for specific physicians (e.g., Dr. Dolan)
- General satisfaction from long-term patients reporting efficient care
Common complaints
- Unprofessional or rude office staff/receptionists
- Difficulty obtaining medical records
- Concerns regarding medical diagnosis accuracy
- Perception of dismissive communication from physicians
- Frustration with administrative or insurance-related protocols
"Worst medical center ever. Extremely unprofessional. I called in requesting my medical history get sent over to me and the woman who answered said she probably couldn't do that... She actually just hung up on me!"
— hilo-hawaii.uscompanies.net"The receptionist is awful. Not friendly at all. Nurse (I think) she did not introduce herself, treated me like cattle."
— MapQuest (referencing user experience)"Best pediatrician ever! We use to see Dr D whenever my children needed any type of care, including emergencies! He's a great guy."
— HealthgradesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Parirash "Pari" Abdolhosseini, M.D., Chief Resident - Medical Residency Awards Ceremony | American Samoa | Samoa News — Jun 21, 2026
- New pharmacy locker opens at Kaʻū Family Health Center : Big Island Now — Feb 14, 2026
- HBMC improves records access for patients - Hawaii Tribune-Herald — Nov 2, 2025
- Estimated cost of Keaau health center climbs to $90M | Honolulu Star-Advertiser — Mar 7, 2026
- Street Medicine Program To End At Year-End – Big Island Video News — Dec 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Hilo
Summary: East Hawaii Health Clinic at Pahoa, operating as Puna Community Medical Center, provides primary and urgent care across a wide range of specialties (cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, dermatology, audiology, cancer center, plastic surgery, and more). Headquarters and two offices are in Pahoa, Hawaii. They offer primary care and urgent care services under the East Hawaii Health Clinics umbrella, with contact options and location details available on their site. Notes relevant to your query: - The page describes East Hawaii Health Clinic services in Pahoa, not Hilo. If you are specifically seeking Primary Care in Hilo, you may want to check if they have a Hilo location or another East Hawaii Health Clinics site nearby. - Contact numbers: (808) 965-2313, (808) 932-3880, (808) 930-6001. - Addresses: Pahoa Village Rd locations in Pahoa, Hawaii 96778.
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