Cass County Health Clinic
Behavioral and Mental Health • Jacksonville, IL
About
Memorial Behavioral Health in Jacksonville, IL offers counseling and mental health services including individual, family, and group therapy, psychiatry, medications management, Mobile Crisis Response, and Youth Crisis Stabilization Services. The clinic serves individuals of all ages and accepts Medicaid and Medicaid managed care, with a sliding fee scale available for uninsured and underinsured patients.
Clinic Type
Behavioral and Mental Health
Address
559 N Westgate Ave, Jacksonville, IL
Phone
217-525-1064
ktrenter@hrcasscounty.org
Opening Hours
Open Monday to Friday from 8:30 a.m. to 5 p.m.
Telehealth
Available (as part of services including Mobile Crisis Response)
Emergency Care
Mobile Crisis Response (MCR) 24/7/365 via (217) 788-7070; emergency referrals as part of behavioral health services
Services Offered
Insurance & Payment
Accepts Medicaid and Medicaid managed care; private insurance coverage may vary by provider; no referral needed for some services.
sliding fee scale for uninsured/underinsured, most insurance accepted, Medicaid, Medicaid managed care
Languages Spoken
—
FAQs
Who is eligible?
Services are available to individuals of all ages and accept Medicaid and Medicaid managed care. Sliding fee scale available for those that are uninsured and underinsured. Serves patients from newborn to 100 years +
Referral needed?
Referral from primary physician required for psychiatry; no referral needed for counseling.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz: 5/5 stars (multiple reviews) (Multiple (e.g., First Stop Healthcare))
- UniLocal: 5/5 stars (average of 2 reviews) (2 reviews)
- Birdeye (Note: This refers to a tax/accounting service, not medical): 4.7/5 stars (43 reviews)
Patients praise
- Convenient, fast service
- Professional and compassionate medical staff
- Efficient check-in processes
- Helpful 'one-stop' convenience for prescriptions
Common complaints
- Billing issues and refund delays
- Unprofessional staff interactions
- Long wait times despite appointments
- Perceived lack of care efficacy
"I recently visited First Stop Healthcare for a routine check-up and was extremely impressed with the level of care and compassion I received. From the moment I arrived, Nurse Practitioner May was friendly and attentive. The waiting area was clean and comfortable, and I was seen promptly at my scheduled appointment time."
— First Stop Healthcare review, LocalityBiz"This place is the worst. One star is being overly generous. Not sure what all the 5 star reviews are about. We had appointments made prior. We got there 10 minutes early & sat there for one hour. Not one of the three women working there acknowledged us... very unprofessional."
— MinuteClinic at CVS review, LocalityBiz (Note: Generic 'clinic' criticism)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Jacksonville health center brings expanded services, welcomes patients regardless of insurance — Jan 28, 2026
- Volunteers in Medicine Jacksonville provides free healthcare to qualifying uninsured workers - Action News Jax — Jul 6, 2026
- City OK’s UF Health Jacksonville primary care at Intracoastal West ER and urgent care center | Jax Daily Record — Jun 11, 2026
- News4JAX+ at 10 a.m.: How to enroll in health insurance through the Affordable Care Act — Jan 5, 2026
- Free care for uninsured at Medical Mission at Home, hosted by Ascension St. Vincent’s | Jacksonville Today — May 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral and mental health clinics in Jacksonville
Memorial Behavioral Health Center in Jacksonville, Illinois offers behavioral health services for adults and children. Services include crisis stabilization and support, short-term case management, and long-term therapy for both adult and child and adolescent programs. The center is located at 559 N. Westgate Ave. and is open Monday through Friday from 8:00 am to 5:00 pm.
SIU Medicine Psychiatry in Jacksonville, Illinois offers psychiatry services including family therapy, child and adolescent psychiatry, general adult psychiatry, and care from psychiatric-mental health nurse practitioners and licensed clinical social workers. The clinic is located at 1600 W. Walnut St. and is open Monday through Friday from 8:00 am to 5:00 pm. Some providers offer virtual care options.
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