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About

Summary: UF Health Jacksonville is a nonprofit academic medical center in Jacksonville, FL, affiliated with the University of Florida. It operates a downtown campus, a North Jacksonville campus, and neighborhood care centers, offering advanced medical treatment across specialties. With about 2,021 employees and revenue around $1.0B, it provides comprehensive services including emergency medicine, trauma care, orthopedics, neurology, cardiology, cancer, women’s health, primary care, and sleep medicine. The institution emphasizes patient-centered care—“to heal, to comfort and to educate”—and combines clinical care with education and research. If you need urgent care or ER services, UF Health Jacksonville’s facilities are designed to offer both under one roof at multiple Jacksonville locations.

Clinic Type

Emergency Medicine

Address

655 W. 8th Street, Jacksonville, FL 32209, US

Phone

+19042440411

Email

Megan.Methven@jax.ufl.edu

Opening Hours

Open 24 hours a day, seven days a week

Emergency Care

Yes

Services Offered

  • Emergency Medicine
  • Urgent Care
  • Trauma Center
  • Chest Pain Center
  • Pediatric Emergency Care
  • Imaging
  • Laboratory Services
  • On-site Labs
  • CT
  • Ultrasound

Technology & Equipment

  • Imaging
  • Laboratory medicine
  • X-ray
  • Ultrasound
  • CT
  • MRI

Team

  • UF Health emergency medicine physicians, Board-certified emergency physicians — Physicians

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Ratings.MD (UF Health Emergency & Urgent Care Centers): 4.6/5 stars (2,766 verified ratings)
  • Healthgrades (Main Hospital): 64% patients recommend (9/10 rating)
  • Yelp (Main Campus): 2.1/5 stars (96 reviews)

Patients praise

  • Friendly, knowledgeable, and compassionate medical staff (doctors and nurses)
  • Efficient and professional service in emergency and urgent care settings
  • Generally thorough and helpful treatment process
  • Cleanliness and organized environment in some centers
  • High willingness to recommend among a segment of patients

Common complaints

  • Long wait times
  • Occasional concerns regarding pain management efficacy
  • Mixed feedback on front desk and administrative staff (e.g., rude behavior, discharge processing delays)
  • Communication gaps during care transitions
  • Occasional misdiagnosis or perceived lack of understanding by providers

"Usually when we have had to go the staff is amazing, front desk doctors nurses everyone is great... Horrible customer service at front desk. Nurses and doctor were great. Need new front staff!"

Patient review (Ratings.MD)

"Having been to several Emergency Rooms recently and over the years, I have refused ever coming to Shands."

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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