Emergency Rooms - Jacksonville, FL - Baptist Health
Emergency Medicine • Jacksonville, FL • Since 1955
About
Baptist Health Jacksonville is a faith-based, nonprofit health system with six hospitals in the Jacksonville area, plus a cancer center, satellite emergency departments, and more than 50 primary care offices across northeast Florida and southeast Georgia. It offers comprehensive care across all life stages, including emergency medicine, heart and vascular, cancer, neurology, orthopedics, women’s health, maternal/newborn, imaging, rehabilitation, and more. The system operates 8 locations in the U.S. (Jacksonville area and Fernandina Beach) with HQ at 800 Prudential Drive, Jacksonville, FL. If you’re seeking emergency care in Jacksonville, Baptist Health provides multiple ER access points in the region.
Clinic Type
Emergency Medicine
Address
800 Prudential Drive, Jacksonville, Florida 32207, US
Phone
+19042022000
path@bmcjax.com
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
In a life-threatening emergency, call 911 right away.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
ER or Urgent Care?
Information to help you decide.
Awards & Accreditations
Social Media
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Aggregated): 4.3/5 stars (based on 2,338 reviews) (2,338 reviews)
- CMS HCAHPS / Patient Satisfaction Survey: 3/5 stars (628 survey responses)
- Hospital Cost Compare (HCAHPS): 70% of patients rated 9 or 10/10; 7% rated 6 or lower (300+ sample size)
Patients praise
- High patient willingness to recommend the hospital (approx. 77% to 91% reported in various data sets)
- Generally effective nursing communication regarding recovery and treatment information
- Cleanliness rated as a strength by many patients
- Many patients report overall satisfaction with care quality
Common complaints
- Long emergency department wait times
- Staff responsiveness and lack of assistance when requested
- Concerns regarding communication from some doctors and nursing staff
- Isolated reports of substandard facility cleanliness
- Administrative issues, including billing, scheduling, and insurance confusion
- Media scrutiny over specific patient treatment videos
"I waited over 12 hours before being taken back to see doctor."
— Patient review on hospitalstats.org"With regard to housekeeping, I have to say this was most disappointing. The restroom smelled of old dry urine..."
— Yelp user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Proposed West Jacksonville Baptist Health ER, storage facility earns Council committee approval | Jax Daily Record — Jan 8, 2026
- Baptist Health opens SilverLeaf outpatient medical campus to serve growing St. Johns County — Jun 22, 2026
- Baptist Health to open first phase SilverLeaf medical campus June 23 | Jax Daily Record — Jun 22, 2026
- Jacksonville hospitals invest $200M in freestanding emergency rooms - Jacksonville Business Journal — Apr 2, 2026
- Work begins on Baptist Health's $190 million emergency, patient tower — Sep 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
More emergency medicine clinics in Jacksonville
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Summary: The University of Florida Jacksonville Physicians, Inc. (UFJPI) is a nonprofit healthcare network affiliated with the UF College of Medicine – Jacksonville. It supports patient care across a growing system of more than 60 primary and multispecialty care centers, with nearly 40 satellite clinics and over 30 clinics on two main campuses. UFJPI leverages about 400 UF faculty physicians in Northeast Florida and Southeast Georgia to provide a range of services, including emergency medicine, trauma, and other specialties. The organization employs around 177 people (down 3% YoY) and was founded in 1971. Main offices are in Jacksonville, FL, with several locations listed: 580 West 8th St; 4545 Emerson St; 655 8th St; 15255 Max Leggett Pkwy (HQ). If you’re looking for emergency medicine patient care within UFJPI, this network includes robust emergency services and trauma care across its campuses and clinics.
Springfield Clinic is a Springfield, Illinois-based Hospitals and Health Care provider established in 1939. It operates as a private partnership with in-network insurance and patient portal/medical records services, serving central Illinois across 20 counties. The system emphasizes high-quality patient care with advanced technologies and has 5 U.S. offices, including its headquarters at 1025 South 6th Street, Springfield. Primary contact: 217-528-7541 or 800-444-7541. If you need urgent care specifically in Jacksonville, verify the nearest Springfield Clinic facility or consider calling the main numbers for appointment guidance.
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