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Clinic Type

Urgent Care

Address

Memorial Urgent Care Jacksonville, 901 W Morton Avenue, Suite 22, Jacksonville, IL 62650

Phone

217-245-9541

Email

ajones@jaxpl.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.5/5 stars (465 reviews)
  • seniors.fyi: 2.4/5 stars (107 reviews)
  • Hospital Cost Compare (HCAHPS): 69% of patients gave a rating of 9 or 10 out of 10 (300+ surveyed)

Patients praise

  • Good performance in specific clinical measures like blood clot prevention
  • Efficient emergency department transfer times compared to state averages
  • Majority of patients report positive overall ratings (9 or 10 on a 10-point scale)
  • Effective post-discharge recovery information provision

Common complaints

  • Long emergency department wait times
  • Reports of unprofessional staff behavior or lack of compassion
  • Concerns regarding facility cleanliness and maintenance
  • Frustration with the billing and insurance processes
  • Mixed experiences with communication from doctors and nurses

"The emergency room was disappointing, with nearly five hours of waiting for only a few patients."

seniors.fyi

"Long wait in ER so far with no toys or magazines unfortunately. The wait was so long we eventually left & went to Prompt Care."

Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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