Behavioral Health Services - University Health
Behavioral Health • Kansas City, MO • Since 1962 • 3 core locations (Crossroads, Lakewood Counseling in Lee's Summit, Center for Recovery and Wellness - Kansas City) locations
About
Behavioral Health Services at University Health Kansas City - UH offers the region’s largest, most comprehensive behavioral health program as part of its academic health center system. - Services are provided across inpatient and outpatient settings, tied to a large, teaching hospital network affiliated with the University of Missouri-Kansas City School of Medicine. - The behavioral health program is integrated with other UH facilities, including hospital campuses and primary care practices, to support comprehensive care and coordination. - New hires and events (e.g., behavioral health team hiring event) indicate ongoing recruitment for inpatient and outpatient behavioral health roles. If you’re seeking specifics, UH’s inpatient behavioral health unit is available at Hospital Hill, and roles such as Behavioral Health Technician and related positions are listed among UH’s career opportunities.
Clinic Type
Behavioral Health
Address
300 West 19th Terrace, Kansas City, MO 64108; 300 SE 2nd Street, Lee's Summit, MO 64063; 2020 Charlotte Street, Kansas City, MO 64108
Phone
816-404-5709 (Crossroads); 816-404-6170 (Lakewood Counseling); 816-404-5850 (Center for Recovery and Wellness)
Danielle.Harrison@uhkc.org
Opening Hours
Walk-in care: Monday–Friday 8:00 a.m.–12:00 p.m. at Crossroads location; Crossroads hours listed as 8:00 a.m.–5:00 p.m. for phone contact; Lakewood Counseling: 8:00 a.m.–5:00 p.m. Monday–Friday; Center for Recovery and Wellness: 8:00–11:00 a.m. for new clients, 8:00–5:00 p.m. phone scheduling; crisis hotline 24/7 988
Telehealth
Not specified
Emergency Care
24-hour crisis hotline: call 988
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What are the walk-in hours at University Health Behavioral Health Crossroads?
Walk-in care is available Monday through Friday from 8:00 a.m. – 12:00 p.m.
How can I schedule an appointment at University Health Behavioral Health Lakewood Counseling?
Call 816.404.6170 Monday through Friday from 8:00 a.m. – 5:00 p.m.
What is the address for the Center for Recovery and Wellness?
2020 Charlotte Street, Kansas City, MO 64108
Is there a 24-hour crisis hotline?
Yes, call 988 for 24-hour crisis assistance.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google reviews aggregate): 4.1 out of 5 stars (131 reviews)
- Addiction Resource: 8.1 out of 10 (N/A)
- Healthgrades (University Health Truman Medical Center): 57% patient recommendation rate (N/A (HCAHPS data))
Patients praise
- Some individual staff members (therapists/nurses) recognized as excellent
- Positive experiences reported by some users regarding communication and staff attitude
Common complaints
- Lack of follow-through, poor communication, and low responsiveness
- Dissatisfaction with inpatient care quality, including facility cleanliness and food quality
- Frustration with administrative processes and difficulty accessing care
- Perceived lack of staff accountability
"I have experienced nothing but run around lack of follow through communication and responsiveness since I've started dealing with university health... This place should be renamed Hospital Hell."
— LocalityBiz (User Review)"...although the therapists and some nurses were excellent."
— LocalityBiz (User Review)"the staff is awesome and communication is always great!"
— Birdeye (User Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Adult Counseling | University Health — Jan 6, 2026
- Holly Sanderson, MS, PLPC - Kansas City, MO - Counseling — Aug 24, 2025
- About the Project | Kansas City Psychiatric Hospital - MO.gov — Sep 6, 2025
- New mental health facility coming to Kansas City — Jul 16, 2025
- New Kansas City mental health facility looks to ease jail strain - KMBC — Jul 16, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Kansas City
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