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Clinic Type

Urgent Care

Address

Valley Medical Center Urgent Care (locations include Covington and Maple Valley)

Phone

425.690.1000

Email

financialadvocates@valleymed.org

Opening Hours

Urgent care telehealth hours Mon – Thur, 8 AM - 12 PM (telehealth), general hours not specified

Telehealth

Telehealth visits available for patients 18+ in Washington; Mon–Thu 8 AM–12 PM for urgent care telehealth; billed the same as in-clinic visits

Emergency Care

In a critical or life-threatening medical emergency, don't drive, call 9-1-1. Urgent Care is not staffed to manage critical life-threatening medical emergencies.

Services Offered

  • Urgent Care
  • Telehealth
  • Walk-in appointments
  • Video visits/telemedicine
  • X-rays
  • Pregnancy tests
  • Sports physicals
  • UTI treatment
  • After-hours care
  • Non-emergent services
  • Virtual Urgent Care
  • MyChart Video Visits

Technology & Equipment

  • MyChart
  • Video Visit/Telehealth
  • In-clinic X-ray imaging

Team

  • Telly Russell, MD — Associate Medical Director for Valley’s Urgent Care clinics

Insurance & Payment

Cash, Credit/Debit, Insurance

Languages Spoken

FAQs

How to decide where to seek care (urgent care vs primary care vs emergency department)?

An easy way to figure out the best place to go when faced with different situations.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Solv (MultiCare Indigo Urgent Care, Kent): 4.7 out of 5 stars (3,841 ratings) (963 reviews)
  • Solv (HealthPoint, Kent): 4.6 out of 5 stars (5,075 ratings) (538 reviews)
  • Solv (Concentra Urgent Care, Kent): 1.5 out of 5 stars (26 ratings) (N/A)

Patients praise

  • convenient online scheduling and walk-in options
  • clean facilities
  • some staff and providers are professional and empathetic
  • thorough care reported by some patients for specific conditions

Common complaints

  • long wait times even with appointments
  • dismissive bedside manner or lack of empathy from some providers
  • inaccurate clinical notes or documentation errors
  • frustration with front desk staff or check-in processes
  • inconsistent quality of care and diagnostic disagreements

"I waited over 30 minutes in the room to be seen. Bruce had a terrible bedside manner and he didn’t seem to care at all. I felt dismissed and not taken seriously."

Patient review, MultiCare Indigo Urgent Care Kent

"Instead of listening, the doctor kept insisting on giving me cough medicine, even though I have chest pneumonia! ... Eventually, he said, “I can’t keep arguing with you,” opened the door, and basically dismissed me."

Patient review, HealthPoint Urgent Care Kent

"Indigo Urgent Care made the whole process quick, easy, and efficient. I booked the appointment online early in the morning and was seen later that same day. The wait time was reasonable, the staff was kind, and they resolved the issue with in-house treatment."

Patient review, MultiCare Indigo Urgent Care Burien

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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