Keys Medical Group - Otolaryngology (ENT) | Key West, Florida
Otolaryngology (ENT) • Key West, FL
About
Keys Medical Group is a multi-specialty medical practice based in Key West and the Florida Keys, with a presence in Key West and Big Pine Key. The group offers a broad range of services including primary care, cardiology, diabetes care, orthopedics, gastroenterology, OB/GYN, pulmonology, psychiatry, and preventive care, along with telehealth and coordinated care. Their ENT (otolaryngology) coverage is implied within the broad specialty offerings, though a dedicated ENT specialty page is not listed in their overview. Key details: - Headquarters: Big Pine Key, Florida; offices in Key West and Big Pine Key - Services: Primary and specialty care across multiple fields (cardiology, ENT, orthopedics, diabetes, gastroenterology, OB/GYN, pulmonology, psychiatry, preventive care) - Telehealth and medical records support reported - Contact: primary phone +1 305-294-5727; site: keysmedicalgroup.com - Workforce: 11 employees; leadership includes Michele Grim (Market Director of Physician Practices) - Website metrics: ~2,811 monthly visits, high US concentration, low bounce rate, average 2.3 pages per visit If you’re specifically seeking ENT/otolaryngology services in Key West, Keys Medical Group appears to be a broad, multi-specialty practice that includes ENT among its offerings, but you may want to contact them directly or check a dedicated ENT page for precise doctors, availability, and appointments.
Clinic Type
Otolaryngology (ENT)
Address
1111 12th Street, Suite 203, Key West, FL 33040
Phone
(305) 292-5811
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
https://www.keysmedicalgroup.com/keys-mg/telehealth-info.aspx
Services Offered
Insurance & Payment
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Languages Spoken
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Current Offers
New patient information
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Brien Tonkinson): 3.6 out of 5 stars (based on 20 reviews) (20 reviews)
Patients praise
- Some patients report positive experiences with specific doctors being caring and informative
- Professional surgical care experiences
Common complaints
- Poor administrative communication and responsiveness
- Difficulties with appointment scheduling and cancellations
- Long wait times for appointments and at the clinic
- Unprofessional staff interactions
- Concerns regarding misdiagnosis
"Great Doctor. Dr. Tonkinson truly cares about his patients."
— Healthgrades (Dr. Brien Tonkinson review)"I see there are more negative reviews for Keys Medical Group than positive and most related to scheduling."
— Patient review (via Beautihost/aggregator)"Horrible service. Save yourself time and a headache and find another office so many better options with staff who actually care"
— Patient review (via Beautihost/aggregator)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Lower Keys Medical Center maintains CMS 4-Star quality rating — Jun 29, 2026
- Lower Keys Medical Center elects leaders — Jun 23, 2026
- WHAT'S HAPPENING WITH THE KEY WEST HOSPITAL LEASE? — Oct 24, 2025
- Dr. Tricia Kho - Simi Valley, California Otolaryngologist — Sep 11, 2025
- Sponsored: “Sinus Pain, Allergies, and Nasal Issues Aren’t “Just Part of Life.” | Your Observer — Jul 24, 2025
Information sourced from the clinic's website as of July 11, 2026.
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