Family & Internal Medicine Clinic – Kingsport on West Stone
Internal Medicine • Kingsport, TN
Clinic Type
Internal Medicine
Address
Kingsport, TN
Phone
423-723-2030
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes
Services Offered
Technology & Equipment
Insurance & Payment
—
MyChart bill payment, Online scheduling (implied payment processing), Phone payment by call, In-person payments
Languages Spoken
FAQs
What services are offered at Ballad Health Medical Associates Family and Internal Medicine?
Primary care for children, adults and seniors; pediatrics; general check-ups, screenings, physicals, well-child care, annual exams; online scheduling; MyChart access; telehealth and urgent care options.
Do you accept my insurance?
Ballad Health Medical Associates Family Medicine and Internal Medicine accepts most major insurance providers. To confirm if we accept your insurance, please call us at (423) 723‑2030.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5/5 stars (98 reviews (aggregated))
- Healthgrades: 4.4/5 stars (7 ratings)
Patients praise
- Praise for attentive, caring, and thorough providers who listen well
- High satisfaction with specific physicians and nurse practitioners
- Professionalism of clinical staff members
- Comfortable patient environment for some users
Common complaints
- Unprofessional office practices including lack of notification for provider absences
- Concerns regarding prescription refills and communication with pharmacy
- Perceived lack of patient-centered care or judgment from specific providers
- Long wait times and scheduling delays
"I'm very greatful too find a Doctor that was willing too work w my CPTSD...I noticed my second visit she had checked Mt file,she took the time too try understand my disability...Amazed at the time she took to get me too understand things...very thankful too have found her.."
— Birdeye review (Lori Burton)"Waited over 2 months to get an appointment. Finally went elsewhere. Very unprofessional office."
— Healthgrades review"This is the worst doctor office I have ever dealt with. We had an appointment a week ago Monday. We showed up only to find out the doctor had called in sick. We did not get a call telling us not to come in."
— LocalityBiz review (Gary Slogar)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Laura Wagner, PA - Physician Assistant in Kingsport, TN — May 14, 2026
- ETSU expands primary care to meet regional needs | Elizabethton Star — Jan 20, 2026
- ETSU Health opens Infectious Diseases clinic in Kingsport - ETSU News — Dec 19, 2025
- 105 W Stone Dr - Kingsport, TN | Quest — Jun 16, 2026
- Kingsport doctor faces federal felony charges | WJHL | Tri-Cities News & Weather — Jul 21, 2025
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Kingsport
Holston Medical Group (HMG) is an independent, physician-owned multi-specialty medical group serving Northeast Tennessee and Southwest Virginia since 1977. HMG operates 70+ offices with primary care and 30+ specialties, employing over 1,000 staff across 18 U.S. locations, including HMG Primary Care at Medical Plaza in Kingsport, TN. Contact: 423-857-2050. For primary care services at Medical Plaza Kingsport, visit their site or call to schedule.
ETSU Health is a nonprofit healthcare provider based in Johnson City, TN, with 30 clinical sites and over 250 providers. They deliver comprehensive care across many specialties, including internal medicine, primary care, pediatrics, surgery, cardiology, endocrinology, infectious diseases, and more. The organization emphasizes teaching the next generation of providers through ETSU’s five health colleges and operates 19 offices across Tennessee (including Kingsport). Highlights include internal medicine services in Johnson City and Kingsport, a broad network of clinics and surgical/pediatric teams, and active community engagement (awareness, events, and awards). If you’re seeking Internal Medicine care in Kingsport under ETSU Health, this covers the Kingsport-area internal medicine offerings and the broader ETSU Health network.
Comparing your options?
See other internal medicine clinics in Kingsport, or search the full directory by insurance, ratings, and more.