Home - Primary Care of Western New York, LLP
Family Medicine • Lackawanna, NY
About
Primary Care of Western New York (PCWNY) is a private group practice based in Williamsville, NY, offering team-based family medicine for all ages across six offices in Western New York, including Lackawanna. With 29 employees, PCWNY emphasizes long-term relationships from infancy through adulthood and operates across multiple locations (Kenmore, Williamsville, Lancaster, Wheatfield, Wheatfield/Transit area, and Lackawanna). Key points: - Services: Comprehensive family medicine, primary and preventive care, with a focus on lifelong patient-provider relationships. - Locations: 6 offices in Western New York (one serving Lackawanna area). - Size: 29 staff; growing workforce; leadership includes COI Dawn Eitapence and clinical/financial directors. - Accessibility: Centralized contact via 716-839-8000; patient-oriented care with office locations for convenience. - Website: primarycarewny.com If you’re specifically seeking information about the Lackawanna location, this summary confirms PCWNY’s presence in Western New York with multiple offices, though the Lackawanna address isn’t listed among the six provided explicit addresses. For exact Lackawanna office details, consider visiting their site or calling the main number.
Clinic Type
Family Medicine (multi-location group)
Address
30 N Union Rd, Williamsville, New York 14221, US
Phone
7168398000
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Opening Hours
Not specified on page
Services Offered
Insurance & Payment
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No specific insurer list available on page; patient-centered medical home designation noted; network affiliations with Catholic Medical Partners.
Languages Spoken
Current Offers
New patient welcome
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google): 2.3 out of 5 stars (aggregated) (272 reviews)
Patients praise
- Some patients report positive, thorough, and professional experiences with specific physicians and PAs
- Appreciation for the patient portal when it functions properly
- Isolated testimonials highlight empathetic and attentive care from certain staff members
Common complaints
- Extremely long wait times to speak with anyone by phone
- Office staff perceived as inattentive, rude, or unprofessional
- Difficulty getting appointments or having them canceled without notice
- Issues with billing, medical record handling, and non-responsiveness to refill requests
- Mixed feedback regarding specific providers; some patients feel overlooked or rushed
"Their phone service is the worst I have ever experienced in any practice in my adult life. They never answer the phone, I have waited more than 30 mins the last 4 times I’ve called... I’m dropping these fools."
— WebMD Patient Review"This is the worst doctors office ever.!!!! They have tons of doctors but won’t let you switch doctors... secretary is rude and I was given wrong dosage of medicine by NP..."
— LocalityBiz Patient Review"I go to the 2780 Delaware Ave. location and have always had excellent care. I find that DOs spend more time with me as a whole person and I have never felt like my 15 minutes is up so on to the next."
— Birdeye/Google Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Isabella Menza, PA-C - Primary Care of Western New York, LLP — Apr 3, 2026
- Karen Lauricella, NP - Trinity Medical — Oct 15, 2025
- The Vital Role of Primary Care Physicians Highlighted During National Primary Care Week - Buffalo Healthy Living Magazine — Oct 1, 2025
- John J. Lobianco, PA - Physician Assistant in Williamsville, NY — May 14, 2026
- [PDF] MediSource/CHP/Essential Doctor/Provider Directory — Jun 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
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