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About

Pediatric Health Care Associates, P.C. (PHCA) is a private pediatric practice with 5 offices across the North Shore (including Lynn, MA). It operates 25 physicians and 7 nurse practitioners, plus onsite lab and x-ray, and provides integrated care with behavioral health, nutrition, speech pathology, asthma, and psychiatry services. The Lynn location is one of five Massachusetts offices (Salem, Reading, Melrose, Lynn, Peabody). Contact: 1-978-535-1110. Annual revenue around $18.4M; workforce ~38 employees.

Clinic Type

Pediatrics

Address

225 Boston Street, Lynn, MA 01904

Phone

781-599-1134

Email

Opening Hours

Monday through Friday: 9 a.m. to 5 p.m.

Services Offered

  • Primary care
  • Laboratory Services
  • Nutrition
  • New Patient Consults/Prenatal
  • Sick Appointments
  • Well Child Appointments
  • Urgent appointments on weekends, after hours, and holidays (at Peabody office)

Team

  • Christopher Chen — MD, FAAP
  • Lauren Cheng — MD, FAAP
  • Laddy Maisonet — MD, FAAP
  • Thomas Natale — MD, FAAP
  • Lien Pham — MD, FAAP
  • Vicky Ruleman — MD, FAAP
  • Katherine Wu — MD, FAAP
  • Rita Turi — RN, CPNP

Insurance & Payment

Languages Spoken

  • English

FAQs

What are the hours for urgent appointments?

Urgent appointments on weekends, after hours, and holidays are available in our Peabody office.

What are the regular office hours?

Monday through Friday: 9 a.m. to 5 p.m.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Trustburn: 4.1/5 stars (10 reviews)
  • Facebook: 90% recommend (50 reviews)
  • Vitals: 4.1/5 stars (9 reviews (for a specific provider in the practice))

Patients praise

  • Knowledgeable and compassionate doctors
  • Positive experiences with specific providers who make children feel comfortable
  • Welcoming and professional office environment in some experiences

Common complaints

  • Difficulties with phone responsiveness and long hold times
  • Rude or unhelpful staff interactions
  • Reports of feeling rushed during appointments
  • Concerns regarding communication and follow-up on specific medical requests

"Dr Chen has such a warm personality and is absolutely wonderful with kids... He is a very intelligent man who I trust with my kids."

Healthgrades (review for Dr. Christopher Chen)

"Nearly impossible for them to pick up the phone, you’ll wait on hold for hours upon hours. Nurses are not very helpful and don’t offer any real useful advice. Appointments feel rushed."

LocalityBiz (customer review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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