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About

Summary: The page describes SSM Health as a Catholic, non-profit, integrated health system serving Illinois, Missouri, Oklahoma, and Wisconsin, including Madison. It highlights primary care as a core service and notes options for in-person and virtual appointments, along with a broad network that includes hospitals, physician offices, home/hospice care, and other care delivery sites. SSM Health emphasizes compassionate, personalized care delivered by a large team of providers (primary care physicians and specialists) across its facilities, with a mission-driven approach. For Madison specifically, expect primary care services from SSM Health facilities, available in-person and via virtual visits, provided by a network of primary care providers within the system.

Clinic Type

Primary Care

Address

10101 Woodfield Ln, St Louis, Missouri 63132, US

Phone

314-257-5555

Email

community.benefits@ssmhealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Family medicine
  • Internal medicine
  • Pediatric care
  • Geriatric care
  • preventive care
  • Wellness visits
  • Chronic disease management
  • Screenings
  • Immunizations
  • Care coordination

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Ratings.MD (Verified Patient Experience Surveys): 4.9 out of 5 (2,552 verified ratings)
  • Birdeye (Google Reviews): 2.5 out of 5 (76 reviews)
  • Birdeye (Google Reviews): 2.9 out of 5 (86 reviews)

Patients praise

  • Highly praised for compassionate, attentive, and professional clinical care
  • Clinicians are frequently described as excellent listeners who explain medical issues clearly
  • Strong sense of trust and continuity with long-term primary care providers
  • Appreciation for thorough, individualized, and patient-centered treatment plans

Common complaints

  • Complaints regarding billing department inefficiency and customer service
  • Instances of poor communication by support staff (in person or by phone)
  • Occasional feeling of being rushed during appointments
  • Difficulties navigating administrative or organizational hurdles for accessing care

"I am grateful and thankful of having her as my primary doctor. I feel secure and safe under her care and supervision. Can’t ask for a better doctor. She’s one in a Million."

Verified Patient Experience Survey

"The billing office here is terrible. They submitted a claim under the wrong patient and would not fix it. A manager was supposed to call me."

Birdeye (Google Review)

"WORST healthcare system there is! This company jerks around their patients making them jump through hoop after hoop just to get necessary healthcare."

Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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