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About

Summary: - University Health Services (UHS) at UW–Madison is the student health center offering comprehensive medical and mental health care, prevention services, and survivor support for the campus community. - For emergencies, UHS provides urgent care options on campus through its medical services, with contact and location details: - Main campus locations in Madison, WI: - 640 Elm Dr, Madison, WI 53706 - 333 E Campus Mall (HQ), Madison, WI 53706 - UHS is a higher education institution established in 1910, headquartered in Madison, Wisconsin, with staff and resources dedicated to student health, wellbeing, and health insurance where applicable. - For urgent or emergency medical situations, you should rely on campus medical services or call local emergency services if immediate life-threatening help is needed. Primary UHS contact numbers listed include 608-265-5600 (and 8808 333).

Clinic Type

Urgent Care

Address

333 E Campus Mall, Madison, Wisconsin 53706, US

Phone

6082655600

Email

communications@uhs.wisc.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency rooms & urgent care for UW–Madison community

Services Offered

  • Emergency rooms
  • Urgent care
  • acute care for non-life-threatening illnesses and injuries
  • minor fractures
  • rashes
  • upper respiratory infections
  • sore throats
  • earaches
  • headaches
  • abrasions
  • lacerations
  • flu
  • back pain
  • sprains

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2.4 out of 5 stars (UW Health University Hospital)
  • Yelp: 3.0 out of 5 stars (UW Health West Towne Clinic Urgent Care) (6 reviews on Yelp (as of 2026))
  • Facebook: 90% recommendation rate (17 reviews on Facebook)

Patients praise

  • compassionate and friendly individual providers
  • efficient lab services
  • helpful nurse advice lines
  • supportive care during specific visits

Common complaints

  • dismissive or rude staff demeanor
  • long wait times for appointments and care
  • perceived lack of thorough diagnostic care
  • difficulty accessing timely mental health services
  • frustrating appointment scheduling systems

"The entire staff was friendly, compassionate and patient."

— Patient review of UW Health University Hospital ER

"Don’t get me wrong, there are plenty of amazing doctors and caregivers at UHS that really do care for their patients, but if you bought a pack of strawberries and even a couple were rotten and moldy, you would still complain about the whole package."

— Open letter regarding University Health Services

"Staff was rude and dismissive of my symptoms. Rather than addressing my health, the MD instead made an unprofessional comment..."

— Patient review of University Health Services

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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