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About

Summary: Madison Regional Health System (MRHS) is a 22-bed nonprofit Critical Access Hospital in Madison, South Dakota, serving the local community for over 135 years. It operates as an independent, privately owned health system with a hospital and clinic, employing 270+ staff across inpatient and outpatient services. MRHS provides accessible care close to home and offers patient portal access, appointment management, test results, prescription refills, and doctor communication. Address: 323 SW 10th St, Madison, SD 57042. Phone: 605-256-6551. For urgent and acute care needs, MRHS is designated to deliver essential, nearby hospital-level services to residents who otherwise would travel farther.

Clinic Type

Urgent Care

Address

Madison Regional Health System Urgent Care, [address not specified on page]

Phone

6052566551

Email

Careers@madisonhospital.com

Opening Hours

Monday-Friday: 4:00 pm-6:00 pm; Saturday: 8:00 am – 10:00 am

Emergency Care

Emergency Medical Services page linked but not described on this page

Services Offered

  • Urgent Care
  • MyChart patient portal
  • primary care coordination (implicit)
  • lab services (implicitly limited)
  • imaging (implicitly limited)

Technology & Equipment

  • MyChart
  • MyChart MyChart-ochin integration (MRHSMyChart)
  • Basic imaging and labs (at Urgent Care)

Team

  • Dr. Justin Clem, MD — Quote giver / spokesperson

Insurance & Payment

—

Pay your bill (link), MyChart for bills and refills (via patient portal)

Languages Spoken

—

FAQs

When to use Urgent Care?

Urgent care should be used for non-emergent but acute healthcare needs; ancillary services limited to essential imaging and lab services.

When should I use Urgent Care vs the Emergency Department?

Urgent care should be used for non-emergent but acute healthcare needs that shouldn’t wait another day; emergency department handles conditions requiring rapid or advanced treatments available only in a hospital setting.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News & World Report: 90% of patients willing to recommend (US News)
  • National Health Ratings (Home Health Care): 4 out of 5 stars (Quality of Patient Care) (19 completed surveys)

Patients praise

  • Some positive experiences with specific doctors and staff members described as friendly and attentive
  • Commendations on the quality of care received during extended hospital stays
  • Positive ratings for the facility's home health services, including communication and overall care quality
  • High percentage (90%) of patients willing to recommend the hospital according to some rankings

Common complaints

  • Billing and payment issues, including online payment portal difficulties
  • Concerns regarding service costs and billing accuracy
  • Reports of long wait times for appointments
  • Complaints about professionalism and bedside manner of staff
  • Allegations of poor communication and dosage errors

"I have billing errors, dosage errors, very long wait times for an appointment and the service people are all just out of school and think they know everything... I kinda have to agree [that it is a band aid station]."

— A-Better-Place.com review

"The new building is very well appointed. Really like Dr Clem, he takes the time needed to understand why you are there and to solve for treatment. Great bedside manner."

— A-Better-Place.com review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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