Behavioral Health Hospital | Tufts Medicine
Mental Health • Malden, MA • Since 1796
About
Tufts Medicine (including Tufts Medical Center) is a nonprofit academic medical system based in Boston, MA, with a long history since 1796. It operates as a teaching hospital and research institution, offering extensive clinical services across 100+ specialties, including heart transplant, trauma, orthopedics, primary care, pediatrics, cancer treatment, weight loss, obstetrics/gynecology, and more. The system emphasizes patient-centered care, urgent care options, appointments, clinical trials, and a nationwide presence through Tufts Medicine. Key details: headquarters in Boston; 3,449 employees; affiliated with Tufts University School of Medicine; nonprofit/private ownership; main contact and locations listed (HQ at 800 Washington Street, Boston). For behavioral health specifically, no direct behavioral health hospital location is detailed in the provided highlights.
Clinic Type
Mental Health
Address
Malden, Massachusetts (144-bed behavioral health hospital)
Phone
844.971.0965%28LanguageLineSolutions%29
Interpreter.Services@tuftsmedicine.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Top Rated Local (for Tufts Medical Center Psychiatry): 85.75 Rating Score (composite/platform-specific) (Varies by aggregator (e.g., 444 reviews on one platform))
Patients praise
- compassionate and caring staff experiences reported by some patients
- sense of safety in an inpatient setting reported by some patients
Common complaints
- billing and collections disputes
- concerns regarding patient belongings management
- inconsistent communication from staff
- perceived lack of responsiveness to patient concerns
"I was truly amazed at the level of care and compassion that everyone, including myself, received. The doctors I had the pleasure of being treated by made me feel like a person. They seemed like they actually cared about my past and my future. 99% of the nursing staff was incredible and I'm so thankful for them."
— LocalityBiz (Review for Tufts Medical Center Psychiatry)"This feels like harassment at this point as there are unending letters and messages in the app back-and-forth, but no one will give me a call back. They will just send me messages telling me to call the main line and then send me messages saying I'm going to be responsible for this amount, but I have done everything in my power..."
— Better Business Bureau (Complaint regarding Tufts Medical Center)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Tufts Medicine, Acadia Healthcare to open 144-bed behavioral health hospital - Becker’s Behavioral Health — Feb 6, 2026
- Tufts to open new 144-bed hospital in Malden – NBC Boston — Feb 6, 2026
- MEMBER MOMENTS: Tufts Medicine Opens 144-Bed Behavioral Health Hospital in Malden - Massachusetts Health & Hospital Association — Feb 6, 2026
- Tufts Medicine Behavioral Health Hospital celebrates ribbon-cutting, expanding access to behavioral healthcare across Greater Boston - Advocate News — Feb 19, 2026
- Tufts Medicine Behavioral Health Hospital Nears Opening In Malden, Massachusetts - HCD Magazine — Feb 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Malden
Summary: - CHA Malden Family Health Center in Malden, MA is a nonprofit primary care facility that offers comprehensive services for all ages, including women’s health, acupuncture and integrative medicine, and on-site bone & joint care (Orthopaedics, Sports Medicine, Physical Therapy). - It houses the Tufts Family Medicine Residency program and operates within the CHA Malden Care Center building. - The site highlights a focus on community health and education programs, with a small workforce (2 employees) and multiple contact numbers for outreach. - If you’re seeking CHA Behavioral Health Urgent Care specifically, this page does not mention a behavioral health urgent care; it centers on primary care and related services at Malden. Consider contacting the provided CHA Malden Care Center numbers or visiting challiance.org/locations/malden/cha-malden-care-center for exact behavioral health urgent care options.
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