CHA Behavioral Health Urgent Care - Malden
Mental Health • Malden, MA
About
Summary: - CHA Malden Family Health Center in Malden, MA is a nonprofit primary care facility that offers comprehensive services for all ages, including women’s health, acupuncture and integrative medicine, and on-site bone & joint care (Orthopaedics, Sports Medicine, Physical Therapy). - It houses the Tufts Family Medicine Residency program and operates within the CHA Malden Care Center building. - The site highlights a focus on community health and education programs, with a small workforce (2 employees) and multiple contact numbers for outreach. - If you’re seeking CHA Behavioral Health Urgent Care specifically, this page does not mention a behavioral health urgent care; it centers on primary care and related services at Malden. Consider contacting the provided CHA Malden Care Center numbers or visiting challiance.org/locations/malden/cha-malden-care-center for exact behavioral health urgent care options.
Clinic Type
Mental Health
Address
195 Canal Street Malden, MA 02148
Phone
833-222-2030
webmaster@challiance.org
Opening Hours
M - F: 8:00 am - 8:00 pm; Sa - Su: 9:00 am - 5:00 pm; Closed major holidays
Emergency Care
24/7 crisis services; Access and Crisis Line at 833-222-2030; mobile crisis services
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What should I do if someone is in crisis?
Call the CHA Access and Crisis Line at 833-222-2030. A trained staff member will help you and make sure you can access behavioral health care. CHA provides 24/7 mobile crisis services in our communities and has a Behavioral Health Urgent Care Center at Cambridge Hospital.
How can I reach CHA for ongoing behavioral health needs?
The 24/7 phone line (833-222-2030) will address crisis needs and provide information about behavioral health services in the area.
Is there a Behavioral Health Access/Urgent Care service at Cambridge Hospital?
Yes, CHA operates a walk-in Behavioral Health Access/Urgent Care Service at Cambridge Hospital, 1493 Cambridge Street, Cambridge, open daily (M-F 8am-8pm, Sat/Sun 9am-5pm), except major holidays.
Do you accept insurance for behavioral health services?
Most outpatient behavioral health services provided by the CBHC are covered by health insurance. For uninsured individuals, services will be covered by MassHealth.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz / General Public Review Aggregators: Mixed (ranging from 1 to 4 stars in available public listings for CHA behavioral health services)
Patients praise
- Appreciation for intake staff and initial assessments
- Attentive care from some providers
Common complaints
- Reports of rude or dismissive staff members
- Concerns regarding long-term care availability and referrals
- Negative experiences with crisis intervention and intake processes
"Urgent Care psychologist was very attentive my first visit. I can only give four stars because they do not have long term therapists who take my insurance."
— LocalityBiz (Review by Dan Chenkin)"The woman who checked me in is just plain rude and wouldn't let me finish explaining why I was there."
— LocalityBiz (Review by Evelyn Beato)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cambridge Health Alliance Hits 1M Visits and Expands Care — May 15, 2026
- Behavioral health urgent care centers available in Massachusetts. – NBC Boston — Jul 6, 2026
- Tufts to open new 144-bed hospital in Malden – NBC Boston — Feb 6, 2026
- MEMBER MOMENTS: Tufts Medicine Opens 144-Bed Behavioral Health Hospital in Malden - Massachusetts Health & Hospital Association — Feb 6, 2026
- Tufts Medicine Behavioral Health Hospital celebrates ribbon-cutting, expanding access to behavioral healthcare across Greater Boston - Advocate News — Feb 19, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Malden
Tufts Medicine (including Tufts Medical Center) is a nonprofit academic medical system based in Boston, MA, with a long history since 1796. It operates as a teaching hospital and research institution, offering extensive clinical services across 100+ specialties, including heart transplant, trauma, orthopedics, primary care, pediatrics, cancer treatment, weight loss, obstetrics/gynecology, and more. The system emphasizes patient-centered care, urgent care options, appointments, clinical trials, and a nationwide presence through Tufts Medicine. Key details: headquarters in Boston; 3,449 employees; affiliated with Tufts University School of Medicine; nonprofit/private ownership; main contact and locations listed (HQ at 800 Washington Street, Boston). For behavioral health specifically, no direct behavioral health hospital location is detailed in the provided highlights.
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