Massena Medical Group
Family Medicine • Massena, NY
Clinic Type
Family Medicine
Address
181 Maple St, Massena NY 13662
Phone
3157694704
parking@rochesterregional.org
Opening Hours
Mon: 7:30 AM - 4:00 PM Tue: 7:30 AM - 4:00 PM Wed: 7:30 AM - 4:00 PM Thu: 7:30 AM - 4:00 PM Fri: 7:30 AM - 4:00 PM
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
General Hours
Mon–Fri 7:30 AM – 4:00 PM
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD Care (specifically for Dr. John Burnett): 3 out of 5 (23 ratings)
Patients praise
- Compassionate patient care from some providers
- Effective wound care services
- Friendly information desk staff
- Generally organized scheduling for some patients
Common complaints
- Patient dismissal from practice
- Perceived unhelpfulness and refusal to perform specific services (e.g., work physicals)
- Concerns regarding staff competence and safety
- Frustration with administrative or scheduling systems
"He is a wonder physician and he truly cares about patients needs and concerns. 10/10 recommended"
— WebMD review for Dr. John Burnett"I no longer defend this practice; it has earned its reputation. ... they refused to even look at the form I needed completed."
— WebMD review for Dr. John Burnett"The staff in this building are more likely to kill you than Covid."
— LocalityBiz review for Massena Memorial Hospital - Levine Outpatient CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- North Country Adult Medicine of Massena adds physician assistant - North Country Now — Jan 20, 2026
- St. Lawrence Region welcomes Terry Pummer, DO, to lead Advanced Wound Care Services - North Country Now — Jul 22, 2025
- Formoza and French Join St. Lawrence Emergency Medicine Team - North Country Now — Oct 14, 2025
- Dr. Lim presented Massena Hospital Community Service Award - North Country Now — Jul 7, 2026
- Massena Town Board rejects proposal to pare down hospital debt | Top Stories | nny360.com — Dec 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Massena
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.
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