Primary Care | Massena Family Practice | United States
Family Medicine • Massena, NY
Clinic Type
Family Medicine
Address
—
Phone
315-769-4386
cphsharedreleases@rochesterregional.org
Opening Hours
Office Hours (as of closure notice)
Website
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
Is the office open?
As of 3/26/26 this office is closed. All appointments scheduled after 3/26/26 are canceled.
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: 4.3/5 (32 ratings)
- WebMD Care: 3.0/5 (23 ratings)
- Vitals: 2.3/5
Patients praise
- some patients reported compassionate, life-saving care particularly in addiction medicine
- appreciation for the doctor's responsiveness and willingness to assist patients outside of regular hours
- praise for the doctor's knowledge and personal engagement with patients
Common complaints
- reports of rude or incompetent office staff
- disputes regarding billing practices
- complaints about patient dismissals and communication failures regarding medical care
- criticism of office environment and clinical procedures
"Dr. Burnett saved my life. He is not only a great doctor and mentor, but he is one of the only addiction specialists in the area who can actually understand and treat the underlying causes for addiction and still hold patients accountable."
— LocalityBiz"I no longer defend this practice; it has earned its reputation. Last week, when I asked for a routine work physical... I was told "the doctor cannot perform work physicals" because there's no money to be made and insurance won't pay for them... Within a couple days, I received a letter DISMISSING ME AS A PATIENT."
— WebMD Care"I have had the same issues with this doctor...trouble with his staff...extremely rude!!! His office tried billing me for a date that he didn't even see me...I had to fight with his office for 8 months along with my insurance company."
— VitalsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- North Country Adult Medicine of Massena adds physician assistant - North Country Now — Jan 20, 2026
- Dr. Taesoo Luke Kim, 86, Massena - North Country Now — Aug 6, 2025
- Dr. Lim presented Massena Hospital Community Service Award - North Country Now — Jul 7, 2026
- Masks required at hospitals, health clinics in Potsdam, Massena and Gouverneur - North Country Now — Dec 30, 2025
- Dr. Kathleen P. Huestis, MD - Family Medicine Doctor in Ticonderoga, NY — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Massena
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.
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