North Country Adult Medicine: Doctors In Massena, NY
Family Medicine • Massena, NY • Since 2003
About
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.
Clinic Type
Family Medicine
Address
38 Hospital Dr, Massena, NY 13662, United States
Phone
(315) 764-1121
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Opening Hours
Monday-Friday 8:00 – 4:30
Website
Telehealth
Available (telemedicine / E-visit)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
COVID-19 policy changes
We pre-screen patients with symptom-based questions; telemedicine/E-visit can be arranged; examination in virtual visits may occur in office or be directed to nearest ER as needed.
How to contact us
Call (315) 764-1121 or follow the link for more info.
What can I expect for care if I choose a virtual visit?
We pre-screen patients with symptom-based questions at home or on arrival; telemedicine or E-visit can be arranged to interact with a nurse and doctor to coordinate care. If an examination is required, we may accommodate in the office or, depending on severity, direct to the nearest emergency department for in-person care and testing.
How can I contact the office for appointments or questions?
You can call (315) 764-1121 or follow the link for more information and access to the patient portal.
Do you offer lab tests in-office?
Yes, you can complete most of your lab tests right in our office.
What services do you provide in the clinic?
We offer in-office treatments, allergy shots, and vaccinations for many common illnesses.
Is there an online patient portal?
Yes, there is a new, convenient online patient portal accessible via the link on our site.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals.com: 3.6/5 (Dr. Joanne Cichetti), 4.1/5 (Dr. Neil Cichetti) on Vitals.com (Limited recent volume; count not explicitly aggregated in aggregate snippets)
Patients praise
- many patients report the doctors are thorough, attentive, and knowledgeable
- positive feedback regarding the professionalism and friendliness of the office staff and nursing team
- patients feel valued, heard, and treated like family
Common complaints
- reports of difficulty with prescription management and communication with office staff
- some patients expressed frustration with responsiveness to urgent medical concerns
- occasional negative experiences regarding bedside manner or interactions with providers
"I will never change my Primary Doctor ever again!! The Cichetti’s are the very best in the North Country. They listen so very well and treat all their patients as family."
— LocalityBiz patient review"...it takes 5 to 7 days to get him to renew routine medications... Nurses never called back when i had a medical problem..."
— Vitals.com patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- North Country Adult Medicine of Massena adds physician assistant - North Country Now — Jan 20, 2026
- Formoza and French Join St. Lawrence Emergency Medicine Team - North Country Now — Oct 14, 2025
- St. Lawrence Region welcomes Terry Pummer, DO, to lead Advanced Wound Care Services - North Country Now — Jul 22, 2025
- Dr. Taesoo Luke Kim, 86, Massena - North Country Now — Aug 6, 2025
- Dr. Lim presented Massena Hospital Community Service Award - North Country Now — Jul 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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