Community Health Center of the North Country
Rural Health Clinic • Massena, NY • Since 1975 • 4 main locations (Canton, Gouverneur, Malone, Ogdensburg) locations
About
Summary: - Community Health Center of the North Country (CHCNC) is a nonprofit healthcare provider serving Franklin and St. Lawrence Counties in New York, with sites in Canton (HQ), Gouverneur, Malone, Ogdensburg, Watertown, and additional locations. They offer comprehensive primary and specialty services including primary care, pediatrics, dental, behavioral health, women’s health, dermatology, foot care, physical therapy, substance use care coordination, care coordination, health insurance enrollment, WIC, and school-based programs. - Founded in 1975 and headquartered in Canton, NY. Operates eight offices across the region, including 4 Commerce Lane, Canton (HQ) and locations in Ogdensburg, Watertown, Gouverneur, Malone, and others. - Mission: provide comprehensive, accessible, high-quality healthcare and human services to people of all income levels and those with individualized needs. - Type: Nonprofit; Industry: Hospitals and Health Care; Ownership: Private. - Contact and basic identifiers: Website: chcnorthcountry.org; Phone numbers listed; LinkedIn presence; multiple local offices and addresses.
Clinic Type
Rural Health Clinic
Address
Locations in Canton, Gouverneur, Malone, Ogdensburg (NY)
Phone
(315) 386-8191
chcmalone@chcnorthcountry.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
911 for emergencies; after-hours on-call: (315) 386-8191 (Canton), (315) 287-4440 (Gouverneur), (315) 713-9350 (Ogdensburg), (518) 483-0109 (Malone)
Services Offered
Insurance & Payment
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Languages Spoken
Awards & Accreditations
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye, HelpConnectUsa: 3.5/5 (29 (Birdeye) and 13 (HelpConnectUsa) respectively)
Patients praise
- Some providers recognized for high-quality, professional, and thorough care
- Appreciation for effective coordination of care between specialists
- Helpfulness of certain nursing and support staff
Common complaints
- Dissatisfaction with dental work quality, including issues with crowns and fillings
- Reports of long wait times for appointments
- Concerns regarding professionalism and patient service interactions
- Some patients reported feeling dismissed when experiencing pain or seeking care
"I’ve been dealing with this place for years now. The care I had received was good up until Dr. Frankie retired. When he left, they had two dentists hired who both seemed to have no clue not only about correctly performing dental procedures, but also about professionalism."
— LocalityBiz review regarding dental services"We saw Brittany Terpstra today and received top level care. She has excellent professional skills, reviewed all case notes prior to the appointment and had a thorough understanding of the medical history and present needs."
— LocalityBiz review regarding medical services"Worse place ever these people have no respect sent my wife home with pain no meds to help her and she was crying in pain not even a bit of heart I wouldn't refer this place to anyone"
— LocalityBiz review regarding patient experienceSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- As rural medical access shrinks, Community Health Center of the North Country is working to fill in the gaps - North Country Now — May 31, 2026
- Community Health Center of the North Country nets $1.1 million for dental clinic - North Country Now — Apr 15, 2026
- Community Health Center of the North Country receives $1.1 million to improve dentistry services | Top Stories | nny360.com — Apr 15, 2026
- Union calls on state to save North Star Health Alliance, Claxton-Hepburn amid ongoing financial crisis - North Country Now — Feb 4, 2026
- North Country Adult Medicine of Massena adds physician assistant - North Country Now — Jan 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
More rural health clinic clinics in Massena
Summary: Massena Hospital is not listed as a current facility within the Rochester Regional Health network. Rochester Regional Health (RRH) is a nonprofit, integrated health system serving Western New York, the Finger Lakes, and beyond, formed in 2014 from a merger of Rochester General Health System and Unity Health System, with later expansion including St. Lawrence Health System (acquired 2021). RRH operates 9 hospitals, ElderONE/PACE, home health, labs (ACM Global Laboratories), and various caregiver and community services across the region. Its headquarters are in Rochester, NY, and its network includes roughly 19,400 employees and 2,100 medical providers. If you’re specifically seeking Massena Hospital, RRH’s public materials do not indicate Massena as a current RRH facility; Massena may be served by other regional providers in St. Lawrence County or affiliated systems outside RRH. For precise Massena-related services, consider checking RRH’s individual hospital listings or local St. Lawrence County health facilities.
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.
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