Massena Hospital | Rochester Regional Health
Rural Health Clinic • Massena, NY • Since 2014
About
Summary: Massena Hospital is not listed as a current facility within the Rochester Regional Health network. Rochester Regional Health (RRH) is a nonprofit, integrated health system serving Western New York, the Finger Lakes, and beyond, formed in 2014 from a merger of Rochester General Health System and Unity Health System, with later expansion including St. Lawrence Health System (acquired 2021). RRH operates 9 hospitals, ElderONE/PACE, home health, labs (ACM Global Laboratories), and various caregiver and community services across the region. Its headquarters are in Rochester, NY, and its network includes roughly 19,400 employees and 2,100 medical providers. If you’re specifically seeking Massena Hospital, RRH’s public materials do not indicate Massena as a current RRH facility; Massena may be served by other regional providers in St. Lawrence County or affiliated systems outside RRH. For precise Massena-related services, consider checking RRH’s individual hospital listings or local St. Lawrence County health facilities.
Clinic Type
Rural Health Clinic
Address
1 Hospital Dr, Massena NY 13662
Phone
3157694200
parking@rochesterregional.org
Opening Hours
Wed: Open 24 hours; Mon: Open 24 hours; Tue: Open 24 hours; Tue-Thu-Fri-Sat-Sun: Open 24 hours
Emergency Care
Emergency Department - Massena
Services Offered
Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.9 out of 5 stars (219 reviews)
- The Leapfrog Group (Outpatient and Ambulatory Surgery): 91% (patient overall rating) and 76% (willingness to recommend) for elective outpatient surgery
Patients praise
- praise for specific care experiences, such as surgery and ER care
- some staff noted as caring and attentive
- high performance scores in outpatient and ambulatory surgery surveys regarding facilities, staff, and communication
Common complaints
- reports of rude or dismissive staff behavior
- concerns regarding wait times in the emergency department
- complaints about communication and lack of patient follow-up
- negative experiences regarding medical errors or improper treatment
"The care from start to finish from the operation to the release date was phenomenal... The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding."
— Birdeye User Review"This hospital is a joke. I sat in the waiting room for 3 hours, in pain crying. When I got to my room they gave me pain meds and then left me in the room for 4 hours and did not bother to come and check on me."
— MedicalRecords.com User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hearing Wednesday on Rochester Regional Health’s bonding for north country hospital improvements | Top Stories | nny360.com — Oct 21, 2025
- RRH’s St. Lawrence Region Honors DAISY Recipients | Health Matters | nny360.com — Jun 29, 2026
- RRH seeks tax-exempt status for $150 million in bonds to support infrastructure improvements | The Batavian — Oct 22, 2025
- Pathway to Excellence® recognition showcases St. Lawrence Region’s nursing leadership - North Country Now — Nov 23, 2025
- Formoza and French Join St. Lawrence Emergency Medicine Team - North Country Now — Oct 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
More rural health clinic clinics in Massena
Summary: - Community Health Center of the North Country (CHCNC) is a nonprofit healthcare provider serving Franklin and St. Lawrence Counties in New York, with sites in Canton (HQ), Gouverneur, Malone, Ogdensburg, Watertown, and additional locations. They offer comprehensive primary and specialty services including primary care, pediatrics, dental, behavioral health, women’s health, dermatology, foot care, physical therapy, substance use care coordination, care coordination, health insurance enrollment, WIC, and school-based programs. - Founded in 1975 and headquartered in Canton, NY. Operates eight offices across the region, including 4 Commerce Lane, Canton (HQ) and locations in Ogdensburg, Watertown, Gouverneur, Malone, and others. - Mission: provide comprehensive, accessible, high-quality healthcare and human services to people of all income levels and those with individualized needs. - Type: Nonprofit; Industry: Hospitals and Health Care; Ownership: Private. - Contact and basic identifiers: Website: chcnorthcountry.org; Phone numbers listed; LinkedIn presence; multiple local offices and addresses.
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.
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