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North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.

Clinic Type

Rural Health Clinic

Address

38 Hospital Dr, Massena, NY 13662, United States

Phone

(315) 764-1121

Email

Opening Hours

Monday-Friday 8:00 – 4:30

Telehealth

Yes (telemedicine/E-visits mentioned)

Services Offered

  • General practice
  • In-office treatments
  • allergy shots
  • vaccinations
  • lab tests in-office
  • telemedicine
  • E-visits
  • COVID-19 policies
  • preventative care
  • massena-ny services
  • coumadin clinic
  • ankle brachial index test

Team

  • Cichetti, MD — Physician

Insurance & Payment

Languages Spoken

  • English

FAQs

What are the office hours?

Monday-Friday 8:00 – 4:30.

How can I contact the clinic?

Phone: (315) 764-1121. You can also follow the link to the contact page for more information.

Can I use a patient portal?

Yes, there is a link to visit the new, convenient online patient portal.

Is telemedicine available?

Yes, telemedicine or E-visit can be arranged to interact with your nurse and doctor to coordinate care.

What if I have symptoms or need triage?

We pre-screen patients with symptom-based questions at home and on arrival; depending on severity, you may be directed to the nearest emergency department.

Are lab tests available in-office?

Yes, you can complete most lab tests right in the office.

What services are offered?

In-office treatments, allergy shots, and vaccinations for many common illnesses.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Vitals: 3.6/5 (Dr. Joanne Cichetti)
  • Vitals: 4.1/5 (Dr. Neil Cichetti)

Patients praise

  • Doctors are attentive and thorough
  • Professional and friendly staff
  • Personalized care and willingness to listen
  • Availability to see patients when needed

Common complaints

  • Billing and insurance processing delays
  • Concerns regarding prescription management and errors
  • Policies requiring annual visits to maintain patient status

"I will never change my Primary Doctor ever again!! The Cichetti’s are the very best in the North Country. They listen so very well and treat all their patients as family."

LocalityBiz Review

"I mentioned my discontent several times to the office as they kept getting prescriptions wrong going back and forth with the insurance agency, which caused a lot of delays in getting them filled."

MapQuest/Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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