North Country Adult Medicine: Doctors In Massena, NY
Rural Health Clinic • Massena, NY • Since 2003
About
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.
Clinic Type
Rural Health Clinic
Address
38 Hospital Dr, Massena, NY 13662, United States
Phone
(315) 764-1121
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Opening Hours
Monday-Friday 8:00 – 4:30
Website
Telehealth
Yes (telemedicine/E-visits mentioned)
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
What are the office hours?
Monday-Friday 8:00 – 4:30.
How can I contact the clinic?
Phone: (315) 764-1121. You can also follow the link to the contact page for more information.
Can I use a patient portal?
Yes, there is a link to visit the new, convenient online patient portal.
Is telemedicine available?
Yes, telemedicine or E-visit can be arranged to interact with your nurse and doctor to coordinate care.
What if I have symptoms or need triage?
We pre-screen patients with symptom-based questions at home and on arrival; depending on severity, you may be directed to the nearest emergency department.
Are lab tests available in-office?
Yes, you can complete most lab tests right in the office.
What services are offered?
In-office treatments, allergy shots, and vaccinations for many common illnesses.
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: positive
- Vitals: 3.6/5 (Dr. Joanne Cichetti)
- Vitals: 4.1/5 (Dr. Neil Cichetti)
Patients praise
- Doctors are attentive and thorough
- Professional and friendly staff
- Personalized care and willingness to listen
- Availability to see patients when needed
Common complaints
- Billing and insurance processing delays
- Concerns regarding prescription management and errors
- Policies requiring annual visits to maintain patient status
"I will never change my Primary Doctor ever again!! The Cichetti’s are the very best in the North Country. They listen so very well and treat all their patients as family."
— LocalityBiz Review"I mentioned my discontent several times to the office as they kept getting prescriptions wrong going back and forth with the insurance agency, which caused a lot of delays in getting them filled."
— MapQuest/Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- North Country Adult Medicine of Massena adds physician assistant - North Country Now — Jan 20, 2026
- Formoza and French Join St. Lawrence Emergency Medicine Team - North Country Now — Oct 14, 2025
- St. Lawrence Region welcomes Terry Pummer, DO, to lead Advanced Wound Care Services - North Country Now — Jul 22, 2025
- Dr. Taesoo Luke Kim, 86, Massena - North Country Now — Aug 6, 2025
- Dr. Lim presented Massena Hospital Community Service Award - North Country Now — Jul 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
More rural health clinic clinics in Massena
Summary: Massena Hospital is not listed as a current facility within the Rochester Regional Health network. Rochester Regional Health (RRH) is a nonprofit, integrated health system serving Western New York, the Finger Lakes, and beyond, formed in 2014 from a merger of Rochester General Health System and Unity Health System, with later expansion including St. Lawrence Health System (acquired 2021). RRH operates 9 hospitals, ElderONE/PACE, home health, labs (ACM Global Laboratories), and various caregiver and community services across the region. Its headquarters are in Rochester, NY, and its network includes roughly 19,400 employees and 2,100 medical providers. If you’re specifically seeking Massena Hospital, RRH’s public materials do not indicate Massena as a current RRH facility; Massena may be served by other regional providers in St. Lawrence County or affiliated systems outside RRH. For precise Massena-related services, consider checking RRH’s individual hospital listings or local St. Lawrence County health facilities.
Summary: - Community Health Center of the North Country (CHCNC) is a nonprofit healthcare provider serving Franklin and St. Lawrence Counties in New York, with sites in Canton (HQ), Gouverneur, Malone, Ogdensburg, Watertown, and additional locations. They offer comprehensive primary and specialty services including primary care, pediatrics, dental, behavioral health, women’s health, dermatology, foot care, physical therapy, substance use care coordination, care coordination, health insurance enrollment, WIC, and school-based programs. - Founded in 1975 and headquartered in Canton, NY. Operates eight offices across the region, including 4 Commerce Lane, Canton (HQ) and locations in Ogdensburg, Watertown, Gouverneur, Malone, and others. - Mission: provide comprehensive, accessible, high-quality healthcare and human services to people of all income levels and those with individualized needs. - Type: Nonprofit; Industry: Hospitals and Health Care; Ownership: Private. - Contact and basic identifiers: Website: chcnorthcountry.org; Phone numbers listed; LinkedIn presence; multiple local offices and addresses.
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