Family Care Associates
Primary Care • New Castle, DE
About
Summary: Family Care Associates (New Castle) is part of Trinity Health Mid-Atlantic, a nonprofit health system serving the Greater Philadelphia area. Trinity Health Mid-Atlantic includes hospitals such as St. Mary Medical Center, Saint Francis Hospital, Mercy Fitzgerald Hospital, and Nazareth Hospital, and operates as a regional health system with offices across Pennsylvania and Delaware. The organization provides unified healthcare services under Trinity Health Mid-Atlantic and Holy Cross Health, with a presence in Newtown Square (HQ), Philadelphia, Langhorne, Wilmington, and Darby. Contact: social@trinityhealthma.org; main phone lines: 1-215-710-5574 or +1 610 355 2000.
Clinic Type
Primary Care
Address
191 Christiana Road Suite #3
Phone
302-322-1794
THMAREGIONALPAYMENTESTIMATORTEAM@stmaryhealthcare.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz, A-Better-Place: Predominantly low ratings (1-2 stars) in available independent consumer reviews (Multiple individual reviews across third-party platforms)
Patients praise
- Patients expressed satisfaction with the physicians, often describing them as caring, passionate, and professional
- Some patients have been with the practice for many years, indicating loyalty to the doctors themselves
Common complaints
- Poor customer service from front desk/reception staff, described as rude, unprofessional, and arrogant
- Long wait times for appointments and callbacks
- Difficulty contacting the office via phone
- Disorganized administrative processes leading to billing errors and issues with insurance submissions
- Concerns regarding facility cleanliness and aging infrastructure
"The front desk won't answer a phone, put you on hold when they do and purposely hang up when they don't want to be bothered."
— LocalityBiz user review"The Drs. are so passionate and very caring but.....Worst customer service/front desk ever. They REALLY need to send the administration staff for more training."
— A-Better-Place user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Primary Care Physician - Newark, DE | Trinity Health Mid-Atlantic — Mar 26, 2026
- Provider Directory
- Registered Nurse - Emergency Room - Full Time Nights job in ... — Jul 7, 2026
- Trinity Health Mid-Atlantic expands primary care access with Springfield location | Trinity Health Mid-Atlantic — May 6, 2026
- ACTIVE PROVIDERS
Information sourced from the clinic's website as of July 11, 2026.
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