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About

ChristianaCare is a leading non-profit health system headquartered in Wilmington, Delaware, serving Delaware, parts of Pennsylvania, Maryland, and New Jersey. It includes Christiana Hospital and Union Hospital, a broad network of outpatient and preventive services, and centers such as the Eugene du Pont Preventive Medicine & Rehabilitation Center. The system operates multiple facilities across Delaware, with key locations in Newark (HQ), Wilmington, New Castle, Georgetown, and other sites, providing comprehensive inpatient, outpatient, and preventive care. For New Castle, ChristianaCare operates at nearby facilities and outpatient services within the network, supporting community health needs in the area.

Clinic Type

Primary Care

Address

Primary Care New Castle, New Castle, DE

Phone

484-446-3660

Email

community-outreach@christianacare.org

Opening Hours

Monday, Tuesday, Wednesday - 7:30 a.m. to 7 p.m.; Thursday - 7:30 a.m. to 5 p.m.; Friday - 7:30 a.m. to 4:30 p.m.

Emergency Care

Not specified

Services Offered

  • Primary care
  • Lab services on-site
  • Minor medical procedures
  • Physical examinations
  • Immunizations
  • Family Medicine
  • Primary Care

Team

  • Dana Newswanger, DO — Family Medicine
  • Rebecca DeWees, MD — Family Medicine
  • Kyla-Gaye Pinnock, MD — Family Medicine

Insurance & Payment

Languages Spoken

  • English
  • Spanish

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • ChristianaCare-GoHealth Urgent Care (New Castle): 4.2/5 (39 reviews (ZocDoc))
  • Family Medicine in Historic New Castle: 5.0/5 (271 ratings, 40 reviews (Family Medicine))
  • ChristianaCare (General): 2.1/5 (6 complaints (ComplaintsBoard))

Patients praise

  • helpful and friendly staff at specific locations
  • some providers praised for listening to concerns and providing solutions
  • generally positive ratings for urgent care locations
  • convenient access to primary care and routine services

Common complaints

  • poor customer service and rude office staff
  • long wait times in emergency rooms and offices
  • billing and coding errors, including charges for services not received
  • difficulties with prescription refills and communication with offices
  • perceived lack of accountability or responsiveness to complaints

"Unfortunately for the doctor, my review is based on the office staff and not the actual doctor. The people that work in this office are extremely unprofessional and very rude."

MapQuest user review for ChristianaCare Primary Care at New Castle

"I was charged for items I did not receive as well as coded for items that were not medications but were charged as such. They removed nothing."

Better Business Bureau complaint regarding ChristianaCare hospital billing

"I honestly prefer to go ..."

ChristianaCare-GoHealth Urgent Care testimonial

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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