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Clinic Type

Primary Care

Address

188 Enclave Drive, New Castle, PA 16105

Phone

(724) 657-3221

Email

Opening Hours

Mon 08:00 am - 04:00 pm; Tue 08:00 am - 04:00 pm; Wed 08:00 am - 04:00 pm; Thu 08:00 am - 04:00 pm; Fri 08:00 am - 03:00 pm; Sat Closed; Sun Closed

Services Offered

  • Primary care
  • Family medicine
  • Internal medicine
  • Laboratory testing (implied)
  • Walk-in services (implied)
  • Telemedicine (implied)

Team

  • Physician Assistant — Provider (Physician Assistant)
  • Physician Assistant — Provider (Physician Assistant)

Insurance & Payment

Appointments & Walk-ins welcomed

Languages Spoken

FAQs

What services does Family Practice Associates offer?

Comprehensive primary care and family medicine services as part of Genesis Medical Associates.

What are the office hours?

Mon 08:00 am - 04:00 pm; Tue 08:00 am - 04:00 pm; Wed 08:00 am - 04:00 pm; Thu 08:00 am - 04:00 pm; Fri 08:00 am - 03:00 pm; Sat Closed; Sun Closed

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • UPMC Providers: 4.9 out of 5 stars (354 ratings) (97 reviews)
  • UPMC Providers: 4.8 out of 5 stars (137 ratings) (22 reviews)
  • UPMC Providers: 4.9 out of 5 stars (79 ratings) (15 reviews)
  • Vitals: 4.4 out of 5 stars (18 ratings)
  • WebMD: 4.0 out of 5 stars (5 ratings)

Patients praise

  • Providers described as compassionate, attentive, and good listeners
  • Patients feel like partners in their healthcare decisions
  • Strong bedside manner and proactive interest in patient health from certain physicians and nurse practitioners
  • Easy and efficient experiences for many patients with specific UPMC-affiliated providers

Common complaints

  • Reports of difficulty scheduling appointments and reaching staff by phone
  • Complaints regarding unprofessional, rude, or dismissive office and front-desk staff
  • Concerns about long waits for prescription refills and administrative negligence
  • Specific patient reports of doctors being dismissive or failing to address health concerns

"She listened and followed up after hours to ensure my concerns were addressed."

UPMC Patient Review for Katherine Arbuckle, CRNP

"Everyone was welcoming & the doctor was attentive, not trying to run me out of the door or made me feel rushed."

UPMC Patient Review for Dr. Erin Lynne Meier, DO

"Very poor care here. I can not stress how negligent this staff is in getting prescriptions filled - heart meds took a week to get."

Healthgrades Review for Dr. Andrew Cole, MD

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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