Mental Health & Substance Abuse
Mental Health Care • Niagara Falls, NY
Clinic Type
Mental Health Care
Address
Lockport Clinic: 475 S. Transit St., Suite 500, Lockport, NY 14094; Niagara Falls Clinic: Trott Access Building, 2nd Floor, 1001 Eleventh St., Niagara Falls, NY 14301
Phone
(716) 439-7400 (Lockport); (716) 278-1940 (Niagara Falls)
NCDMH@niagaracounty.gov
Opening Hours
Both Clinics: Mondays 8:30 a.m. – 7:00 p.m.; Tuesdays–Fridays 8:30 a.m. – 4:30 p.m. (Walk-In hours vary; see page for specifics)
Emergency Care
Crisis Services available
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is the mission of the Niagara County Department of Mental Health and Substance Abuse Services?
To engage and empower people in Niagara County to achieve optimal health and quality of life, using both community and individualized approaches.
What is the address of the Lockport location?
475 S. Transit St., Suite 500, Lockport NY 14094-1854
What are the Lockport office hours?
Administrative office business hours are Monday through Friday 8:30 a.m. - 4:30 p.m.
What is the general phone number for the office?
Telephone: (716) 439-7410
Is there a 24-hour crisis line?
24 HOUR CRISIS SERVICES – Telephone: (716) 285-3515
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com (Horizon Health Services – Pine Avenue): 3.4/5 (22 reviews)
- Recovered.org (First Step Center): 4.2/5
- Recovered.org (Beacon Center): 2.97/5
- Rehab.com (Niagara County Mental Health): 4.2/5 (10 reviews)
Patients praise
- Supportive, friendly, and caring staff members identified in some accounts
- Positive therapeutic experiences reported by some long-term patients
- Availability of integrated mental health and substance abuse services
Common complaints
- Difficulty accessing care and long wait times for appointments
- Concerns regarding communication, staff responsiveness, and follow-up care
- Reports of administrative issues, including billing disputes and insurance problems
- Frustration with the perceived lack of proactive or comprehensive local resources
"Everyone is very nice at the Horizon on 24th and Pine Ave in Niagara Falls, NY. I'm very thankful for the counselor i have now at Horizon."
— Rehab.com (Horizon Health Services)"When I needed mental health services the most, I was put out in the cold on my own again."
— LocalityBiz (Psychotherapy Associates of Niagara)"Good attentive psychologists and psychiatrists are very difficult to find, often with a 2-3 month wait for initial consultation."
— NY Attorney General Testimony (Brandy Vandermark-Murray)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mental Health & Substance Abuse - Niagara County, NY — Aug 4, 2025
- Niagara Falls Outpatient Clinic & Methadone Program - Trott Access ... — Aug 26, 2025
- [PDF] Niagara County Resource Guide — Dec 15, 2025
- Mental Health Services in Niagara Falls, Ontario - ConnexOntario — May 27, 2026
- Mental Health Treatment Near Niagara Falls | Lenape Wellness — Mar 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health care clinics in Niagara Falls
Niagara Falls Memorial Medical Center is a nonprofit hospital in Niagara Falls, New York, founded in 1895. It provides a full range of medical, surgical, rehabilitation, diagnostics, and laboratory services across its Niagara Falls campus and multiple outpatient facilities in Western New York. The center operates 171 patient beds plus a 120-bed extended care facility, employs about 271 staff, and has annual revenue around $70 million. It serves patients from the Buffalo–Niagara region, parts of Western New York and Ontario, and beyond. Key contact details: healthbeat@nfmmc.org, main phone numbers = (716) 278-4000 / 716-298-0904. Official site: nfmmc.org.
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