Niagara County Department of Mental Health
Mental Health Care • Niagara Falls, NY
Clinic Type
Mental Health Care
Address
Trott Access Building, 1001 Eleventh Street, Niagara Falls, NY 14301
Phone
716-278-1940
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Opening Hours
Monday, 8:30am-7pm; Tuesday-Friday, 8:30am-4:30pm
Services Offered
Insurance & Payment
Not specified beyond listed insurances; sliding fee scale noted
Medicaid, Medicare, Private insurance, Sliding scale, Sliding fee scale
Languages Spoken
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FAQs
What are the office hours?
Monday, 8:30am-7pm; Tuesday-Friday, 8:30am-4:30pm.
Who is served?
Adults 18 years and older. Service Area: Niagara County.
How can clients be seen?
Clients are seen by appointment or walk-in.
What payment options are available?
Sliding fee scale, Medicaid, Medicare, and private insurance.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com (Niagara County Mental Health - Lockport, NY): 4.2/5 (10 reviews)
- Indeed (Niagara County Department of Mental Health & Substance Abuse): 3.0/5 (overall rating) (5 reviews)
- Glassdoor (Working at Niagara County Department of Mental Health Services): 3.7/5 (2 ratings)
Patients praise
- Some reviewers describe experiences as good or mention that some therapists are nice
- Some ratings reflect moderately positive evaluations
Common complaints
- Poor administrative access/phone contact and difficulty getting appointments
- Negative experiences with counselors/therapy quality and case handling (e.g., closing case, scheduling issues)
- Reports of lack of empathy toward patients
"“Most of the experience I have had has been good.”"
— mappca.com review (Niagara County Mental Health Services - Niagara Falls)"“They're horrible. They'll close your case just because.”"
— mappca.com review (Niagara County Mental Health Services - Niagara Falls)"“Terrible oversight of ‘Adult Living Program’…”"
— rehab.com review (Niagara County Mental Health - Lockport, NY)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Niagara County merges mental health, opioid initiatives | Local News | niagara-gazette.com — May 6, 2026
- Niagara County Department of Mental Health to host community forum in partnership with City of Lockport — May 22, 2026
- New 'Hope Speaks' coalition sees the link between substance abuse and suicide | Local News | lockportjournal.com — May 5, 2026
- Niagara County's ‘You Matter’ campaign in national spotlight | Local News | lockportjournal.com — May 26, 2026
- Niagara County launches 'You Matter' coffee sleeve campaign — Sep 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health care clinics in Niagara Falls
Niagara Falls Memorial Medical Center is a nonprofit hospital in Niagara Falls, New York, founded in 1895. It provides a full range of medical, surgical, rehabilitation, diagnostics, and laboratory services across its Niagara Falls campus and multiple outpatient facilities in Western New York. The center operates 171 patient beds plus a 120-bed extended care facility, employs about 271 staff, and has annual revenue around $70 million. It serves patients from the Buffalo–Niagara region, parts of Western New York and Ontario, and beyond. Key contact details: healthbeat@nfmmc.org, main phone numbers = (716) 278-4000 / 716-298-0904. Official site: nfmmc.org.
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