Niagara Falls Memorial Medical Center | Niagara Falls, NY
Mental Health Care • Niagara Falls, NY • Since 1895 • Multiple facilities including Summit Healthplex and SchoellkopfHealthCenter locations
About
Niagara Falls Memorial Medical Center is a nonprofit hospital in Niagara Falls, New York, founded in 1895. It provides a full range of medical, surgical, rehabilitation, diagnostics, and laboratory services across its Niagara Falls campus and multiple outpatient facilities in Western New York. The center operates 171 patient beds plus a 120-bed extended care facility, employs about 271 staff, and has annual revenue around $70 million. It serves patients from the Buffalo–Niagara region, parts of Western New York and Ontario, and beyond. Key contact details: healthbeat@nfmmc.org, main phone numbers = (716) 278-4000 / 716-298-0904. Official site: nfmmc.org.
Clinic Type
Mental Health Care
Address
Summit Healthplex, Suite 650, Niagara Falls, NY
Phone
716-278-4000
renee.deluke@nfmmc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Telehealth (Virtual Visits) available
Emergency Care
Yes
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What services does Memorial provide?
Full range of services from emergency care to advanced surgery and imaging with focus on clinical excellence and patient safety.
What services does Telehealth cover?
Great for care from the comfort of home: cold or flu symptoms, minor rashes or skin issues, medication refills, mental health check-ins, questions or follow-ups that don’t require an in-person exam.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google Reviews: 2.20/5 (247)
- Facebook: 64% recommend (278)
- MedicalRecords.com: 2.6/5 (102)
- HospitalCareData (based on HCAHPS): Fair (Summary Star Rating)
Patients praise
- Instances of effective doctor communication
- Some departments reported as efficient and respectful (e.g., X-ray department)
- Strong performance in specific clinical measures like blood clot prevention
Common complaints
- Long emergency room wait times and perceived lack of urgency
- Dissatisfaction with staff communication and responsiveness
- Concerns regarding hospital cleanliness and facilities (e.g., broken equipment)
- Difficulties with parking access
- Attitude and professionalism of front-desk or administrative staff
"I wish this place would be more professional, this is a hospital, not a high school fundraiser event, when you ask a question to these kids, all you hear is 'I don't know!'"
— MedicalRecords.com Review"Her blood pressure was taken and she was put in a broken wheelchair, put in the waiting room and told that someone would see her the NEXT DAY due to no rooms available."
— WebMD Review"the x-ray department was phenomenal... I was treated w/ the utmost respect & the x-ray done in a timely manner."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Niagara Falls Memorial Medical Center Announces Launch of $53 Million Construction & Renovation Program - Niagara Falls Memorial Medical Center — Jan 13, 2026
- Niagara Falls hospital embarks on 'transformative project' — Feb 20, 2026
- Niagara Falls Memorial to start $53 million overhaul — Jan 13, 2026
- NFMMC awarded $28.4M from state for improvements | Local News | niagara-gazette.com — Aug 11, 2025
- Niagara Falls Memorial Medical Center Awarded $28.4 Million State Grant to Modernize Facilities and Strengthen Emergency Services - Niagara Falls Memorial Medical Center — Aug 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
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