Mass General Brigham Express Care, Northampton
Urgent Care • Northampton, MA • Since 1994
About
Mass General Brigham (MGB) is a nonprofit, integrated health system based in Greater Boston, formed in 1994 (formerly Partners HealthCare). It operates major hospitals (Mass General Hospital and Brigham and Women’s Hospital), along with specialty and community hospitals, home care, urgent care, and a health plan. It is a principal teaching affiliate of Harvard Medical School and employs about 82,000 people with roughly $20B in annual operating revenue. MGB has faced regulatory scrutiny over costs and expansion, and has undergone restructuring and multi-wave layoffs in recent years. For care in Northampton, note that MGB’s core facilities are in the Boston area; there are associated affiliated hospitals and networks, but Northampton-specific Express Care locations are not listed among MGB’s main institutions. If you’re seeking urgent or Express Care services in Northampton, you may want to check for affiliated providers or local partners in the Mass General Brigham network or contact MGB Health Plan for in-network options.
Clinic Type
Urgent Care
Address
30 Locust Street
Phone
413-582-4400
patientbilling@partners.org
Opening Hours
Day, evening, and weekend walk-in hours; Urgent Care Center hours subject to change Based on clinical capacity and wait times
Telehealth
Yes, Virtual Care available
Emergency Care
If you are experiencing a medical emergency, call 911 or visit your nearest emergency room.
Services Offered
Technology & Equipment
Insurance & Payment
Cooley Dickinson is contracted with most major insurance companies; verify with carrier for referrals/preauthorization
Languages Spoken
—
FAQs
Is an appointment required?
No appointment necessary; it is a walk-in urgent care center.
Who is this location billed to?
Urgent care/walk-in services are typically billed to your health insurance as a physician or nurse practitioner office visit.
Can I access virtual care from here?
24/7 Virtual Care is available.
Are routine health care services like sports and camp physicals offered?
Yes, routine health care services such as sports and camp physicals are offered.
What are the on-site services?
X-ray and laboratory services are available on site; urgent care/walk-in services billed as physician or nurse practitioner office visits.
Can I schedule an appointment or check for availability?
Schedule appointment (opens external link); Check for available appointments (schedule via Patient Gateway).
What should I do in a medical emergency?
Call 911 or visit the nearest emergency room.
Is this location a physician office location or hospital-based?
This location is a physician office location.
Do they accept walk-ins without an appointment?
Yes, it is a walk-in urgent care with no appointment necessary.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google reviews): 2.4 out of 5 stars (77 reviews)
- Chamber of Commerce: 2.9 out of 5 stars (16 reviews)
Patients praise
- Prompt and thorough care from specific staff members
- Good bedside manner from individual providers
- Convenient walk-in access for non-life-threatening issues
Common complaints
- Long wait times or being turned away without help
- Unhelpful or unprofessional staff interactions
- Difficulties with medication management and prescription coverage
- Issues with appointment scheduling and cancellations
"Kalab was fantastic! I recently came in for a cat bite... and Kalab made me feel safe, seen, and heard. The appointment was quick, and thorough."
— Birdeye (Google reviews)"The staff was extremely unhelpful and truly disappointing... I was forced to leave. Really sad that their staff do not care about patients whatsoever."
— Chamber of CommerceSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kinga K Pluta, MD - Hadley, MA - Internal Medicine, Pediatrics — May 2, 2026
- Janet A. Willemain - Nurse Practitioner in Northampton, MA — May 14, 2026
- Mass General Brigham relaunches cancer care shuttle — Jul 31, 2025
- Free shuttle service from Northampton to Boston is back in full swing for hospital patients — Jul 31, 2025
- CVS and MGB want to collaborate to provide primary care — Jul 31, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Northampton
Baystate Health operates multiple facilities in Massachusetts, including urgent/alternative care options through convenient care locations. The search results indicate recent expansions and announcements of convenient care access, with plans for a new Baystate convenient care location in Ware, MA, bringing expanded hours and closer-to-home care. The page highlights that Baystate Health runs several hospitals (including a trauma center) and has a presence in Springfield, MA, with its headquarters at 280 Chestnut Street. There is no explicit mention of a Baystate Convenient Care site in Northampton or Northampton-specific details on the provided page excerpt. If you’re seeking a Baystate Convenient Care location specifically in Northampton, you may want to check Baystate Health’s site for the latest list of convenient care locations or search for “Baystate Convenient Care Northampton” for up-to-date availability and address.
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