Middlesex Health Primary Care - Old Saybrook
Primary Care • Old Saybrook, CT
About
Middlesex Health Primary Care in Old Saybrook (part of Middlesex Health) offers primary care services through a physician office focused on skilled, advanced primary care, diagnosis, and treatment. The Middlesex Health Primary Care network is based in Durham, CT, and operates as a small office within the broader Middlesex Health system. For Old Saybrook-specific details (location, hours, or contact), contact the Middesex Health Primary Care network at 860-358-4808 or visit the Middlesex Health primary care homepage.
Clinic Type
Primary Care
Address
154 Main Street, Old Saybrook, CT 06475
Phone
860-358-5120
Volunteerservices.mh@midhosp.org
Opening Hours
- Wed 6:45 am - 6:30 pm - Tue 6:45 am - 5:30 pm - Mon 6:45 am - 5:30 pm - Fri 6:45 am - 5:00 pm - Thu 6:45 am - 5:00 pm
Telehealth
Virtual Visits
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
We are not accepting new patients at this location at this time. Please check back for updates.
This location is not currently accepting new patients.
Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 31 reviews (mixed; includes very negative quotes) (31)
- Yelp: 1 review (telehealth complaint) (1)
- Healthgrades: Provider-level rating counts shown (no overall clinic rating captured)
Patients praise
- Some reviews describe friendly, efficient front desk staff and good interpersonal care
- Warm and welcoming atmosphere and staff/professionalism themes reported in review-consensus writeup
- Patient-centered/compassionate care positioning on the clinic website
Common complaints
- Complaints about bedside manner/unprofessional staff (e.g., cited doctor and front desk)
- Administrative/care access issues reported: medication refills withheld; told to go to emergency room; reluctance to work with insurance
- Telehealth dissatisfaction (told to go to emergency clinic)
"“My doctor and rest of staff were horrible every time I walked in or called... Dr. Scott has the worst bedside manner...”"
— Birdeye review snippet"“THEY WITHHOLD MEDICATIONS!! Life necessary medications like an emergency inhaler...”"
— localitybiz review highlights"“Do not choose telehealth, they want you to go to an emergency clinic. Lesson learned.”"
— Yelp review snippetSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MHS Primary Care - Old Saybrook - ACFPE — Dec 17, 2025
- Golf Offers Women Powerful Health Benefits On and Off the Course // Middlesex Health — Sep 10, 2025
- Winter Wellness Tips with Middlesex Health — Dec 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Old Saybrook
Summary: - Yale New Haven Health System (YNHHS) is a nonprofit healthcare system based in New Haven, CT, founded in 1996. It is Connecticut’s largest health system, with affiliated hospitals and services across Connecticut, New York, and Rhode Island, including Yale New Haven Hospital and Smilow Cancer Hospital. - Key facilities and affiliates include Bridgeport Hospital, Greenwich Hospital, Lawrence + Memorial Hospital, Westerly Hospital, Yale New Haven Children's Hospital, Yale New Haven Psychiatric Hospital, and Northeast Medical Group. - The system operates about 2,681–3,336 beds (figures vary by source) and employs thousands of staff, with services spanning primary care, neurology, cardiology, cancer care, and more. Regarding Old Saybrook: - The provided information does not list an Old Saybrook Medical Center or a direct Old Saybrook location within YNHHS. For Old Saybrook-specific care, you may need to check if YNHHS affiliates have a facility or affiliated practice in Old Saybrook or nearby (e.g., in the region of Connecticut) or consider the closest YNHHS-affiliated hospitals/locations.
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