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Clinic Type

Audiology

Address

Palo Alto Audiology, 777 Welch Rd, Palo Alto, CA 94301

Phone

855-398-1633

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

What audiology services are offered at Palo Alto, CA Sutter Health?

Audiology services including comprehensive hearing evaluations and related care by Sutter Health clinicians.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Stanford Audiology and Hearing Devices Clinic): 2.3 out of 5 stars (based on 16 reviews) (16 reviews)
  • Healthgrades (Heidi Makeig): 1.0 out of 5 stars (based on 2 reviews) (2 reviews)

Patients praise

  • High quality of clinical care and diagnostic expertise from individual audiologists
  • State-of-the-art facilities and equipment available at major centers
  • Appreciation for thorough, patient, and educational provider interactions

Common complaints

  • Significant challenges securing appointments, with reports of 3-6 month lead times
  • Difficulties reaching the office by phone and long hold times
  • Frustration with staff and administrative processes, including perceived lack of patient communication
  • Issues related to unexpected out-of-pocket costs and billing transparency
  • Reports of parking difficulties at major medical facilities

"Staff and level of healthcare are great, but it's very difficult to get an appointment (3-4 months lead time) and parking is IMPOSSIBLE."

— Birdeye review of Stanford Audiology and Hearing Devices Clinic

"Worst healthcare experience of my life. The staff seem to all have mental disabilities. You have to repeat yourself endlessly and they just hang up."

— Yelp review of Stanford Audiology Clinic

"Dr. Nguyen was very thorough, patient, and informative. I scheduled an appointment for tinnitus and a hearing exam."

— HealthyHearing review of Palo Alto Medical Foundation - Fremont clinic audiologist

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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Pacific Hearing Service is a privately held medical practice delivering hearing care in Silicon Valley, with offices in Menlo Park and Los Altos. Founded in 1977, the practice partners with top audiologists to provide comprehensive hearing healthcare, using up-to-date technology and patient-centered care. They operate three offices (Menlo Park and Los Altos) and have about 9 employees with annual revenue around $4.7 million. Contact: (650) 941-0664 or (650) 854-1980.

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