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About

Summary: Palo Alto Foundation Medical Group (PAFMG) is a private, not-for-profit hospital and health care organization affiliated with Sutter Health/Palo Alto Medical Foundation. Based in Palo Alto, CA, PAFMG operates across Alameda, San Mateo, Santa Clara, and Santa Cruz counties, supporting more than one million patients with clinical and administrative services. The group offers physician, nurse practitioner, and physician assistant opportunities in specialties including pediatrics, endocrinology, internal medicine, geriatrics, psychiatry, and urgent care among others. Primary contact and careers inquiries can be directed to careers@sutterhealth.org or by calling 1-888-888-6044. Key locations include HQ at 795 El Camino Real, Palo Alto, CA, with additional offices in San Carlos, Burlingame, and Los Altos.

Clinic Type

Pediatrics

Address

Palo Alto, CA

Phone

855-398-1633

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

What services does the Palo Alto pediatrics team provide?

The Palo Alto pediatrics team includes doctors, nurse practitioners, and physician assistants providing high-quality pediatric care.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Sutter Health (Dr. Hannah N Eliab): 4.9/5 (39)
  • Sutter Health (Dr. Sarah H Nguyen): 4.9/5 (36)
  • Sutter Health (Dr. Robin Drucker): 5/5 (50)
  • Yelp (Sutter Urgent Care - Palo Alto): 2.4/5 (23)
  • Birdeye (Sutter Health Palo Alto Medical Foundation): 2.3/5 (16)

Patients praise

  • High individual physician ratings (often 4.9-5.0/5)
  • Professional and kind staff in urgent care settings
  • Clean and well-maintained facilities
  • Strong state report card performance for patient experience (4-star rating for Palo Alto Foundation Medical Group)

Common complaints

  • High costs and surprise billing
  • Long wait times for appointments and with doctors
  • Poor communication regarding delays
  • Frustration with administrative processes and service accessibility

"My son was seen quickly for his sprained wrists and at first we thought it was a fracture. The staff was very kind and friendly"

— Consumer from Cupertino, CA (Sutter Urgent Care)

"They charge very high. Here is my surprise bill. $600 for 1 physical therapy session that lasted 45 minutes!"

— Yelp Reviewer (Palo Alto Center)

"Very bad services, they delay children prescription. How can these people be doctors?"

— Birdeye Reviewer

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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